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Just read this solution and I have a problem with it since the washers move the ring inward the screw length wouldn't be long enough. I started this thread and my bike shop continues to tell me this chain line needs to be corrected. Ride1Up sent me new front chain ring spacers which ended up...

Thanks Mike for the info. I have taken multiple pictures and the bike shop did as well of all angles which clearly show the poor chain line. Yeah it appears they just tell everyone to remove chain links. It would be nice if they could just specify how many links the chain should have. Lol at...

Thanks for your added input. That's exactly what my LBS is saying as well. And they called it a design flaw too.I am going through a nightmare with their customer service right now. They completely ignore these facts that I am presenting them with. They will not admit to a design flaw and all I...

Thanks for the help GenXrider. Once again as stated above. I brought the bike to my local bike shop and they checked everything out to see if the gears were aligned,or the derailleur and hanger may have been bent but they are not.Chain is not sagging and is the proper length. The 'B" screw is...

Forgive my ignorance but who is GenX? Is he someone that can help solve this problem with my chain chainline? Maybe he is someone who can explain why I purchased a bike with 7 speeds and received one with 8 speeds?

Thank you for all of your comments. It is very common as my friend just got the same Ride1Up 700 series last week and sure enough her chain popped off as well. Another thing I noticed about the bikes is the website specs the bike as having 7 gears and the two that we have came with 8 speeds...

I have a Ride1Up Step through bike and the chain falls off the front chain ring especially when I hit slight bumps. Has anyone else had this issue? I brought the bike to my local bike shop after Ride1Up support told me to remove a couple chain links. The bike shop looked over the bike and...

I am 6'3" tall and I purchased an NCM Moscow plus. Its a big bike and I love the quality I have for the price I paid. I recommend this bike for taller riders. Frankys 2 cents...