I just got my ebike three weeks ago and they replaced the frame with LTD carbon frame green color. It was an upgrade from CITY ONE to LTD with free of charge. Good customer care.
Hi,
I have somewhat the same problem. Just found a crack just below the the suspension. I emailed them Saturday June 13 and haven't got any reply back. I tried to reach their number but not in network. I just hope they are still in business.