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I know the techie Is off over this weekend so I’ll PM you their details as it might be best if you speak to them direct?

My understanding is that the Kiox creates a link to the original phone and forms a 'keychain' to lock/unlock the motor. Without both parts of that keychain the bike won't unlock. If I'm correct, then it will only work with the original phone that locked it. Looks like mine is sorted - I had a...

That’s really interesting- so presumably you used an original Bosch cradle? Mine’s an OEM unit fitted by the bike manufacturer that’s been a bit ‘hit and miss’ all along. The bike is with WeCycle in Llandudno Junction who I bought it from. Not sure they know what to do with it though..... I’ll...

In an odd way that makes me feel better that it’s not just me - I share your frustration with this. After trying the same as you I removed the Kiox from the app then set it up as a new unit. The lock symbol disappeared however it now says the battery is at zero charge (it isn’t) and the motor...

Not yet! The bike has been with my local dealer since Monday - no news as yet. A Bosch guy on these forums thinks it might be an issue with the cradle as I‘ve had connection issues from new. Can I ask how the problem came about for you? Mine locked up after I‘d taken the battery out for the...

Thanks William, your input is very much appreciated and I'll certainly pass your comments on to the dealer. I'll keep you in the loop. Cheers Mike

Thanks for the quick reply Stephen. - Bike is a Bergamont eVille SUV https://www.bergamont.com/gb/en/product/bergamont-e-ville-suv - Yes, the connection issue is the one for the remote you mention. Mike

Thanks for keeping in touch Stephen (and William!). I have deleted the Bluetooth connection several times without success so over the weekend I removed the Kiox from the app completely. When I reinstalled the Kiox the 'lock' had cleared however the display is now saying the battery is at 0%...

Thanks again Stephen yes, my local dealer, whom I bought the bike from, is aware of the issue and they have contacted Bosch on my behalf. I’ll wait to see what they say on Monday. Have a great weekend! Mike

Thanks Stephen I’m hesitant to do this as I get the attached message- what are your thoughts? i have tried ‘forgetting’ the Kiox in the Bluetooth settings on my phone then re-pairing a few times without success.

Hi Stephen Thanks for the reply, photo of the cradle is attached Mike

Hi all - I've just bought an eBike with a Bosch Kiox computer and have a couple of issues: 1) When replacing the Kiox in the bike holder it doesn't always make a proper connection - the left/right buttons that move between screens work fine but the up/down ones that alter the assistance level...

I have a bike with a Gen3 Performance Line. After upgrading the Kiox software to v2 the lock feature worked fine ..... until I removed the bike battery to charge it. Now the lock feature is continually on and the motor won’t operate. I’m waiting on Bosch to get back to me but for now my...