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I think the best solution is leave the battery after the ride out with 30% or more without recharge immediately and just recharge completely when it is used again . Right ?

Hi guys, I'm a bit worried because in checking the health of the battery I noticed that it dropped by 5% in a few days... thats crazy because in 1 year have just dropped 2%... and now in fews days... 5% what do you advise me to do? did any of you happen?

@cbcler yes the sensor working without problem, and the diagnostic Dont have find Any problem

So giant doesn’t replace a bike after it has already been in assistance 2 weeks before with 3 months of life? This is Crazy

i have the same problem as you but After they try to fix it with shim , today After fews day and 100 km since the bike returned from assistance the problem recurred and the bike shuts off randomly. This ebike have 3 months of life, what rights can I claim. Im really tired of this situation

Update After they try to fix it with shim , today After fews day since the bike returned from assistance the problem recurred and the bike shuts off randomly. This ebike have 3 months of life, what rights can I claim. Im really tired of this situation

but a bike in assistance after 2 months of life is not so beautiful in the end and the electronic repairs never go the right way, I’m really frustrated

Yes and said back to warranty but this bike have just 2 months I have made a short video you have had experience with the giant warranty ?

My giant dealer have already tried the test and found no problems 😔

I’m really sad , 2 months of life and 3600 euro of bike and have already problem , any experience with Warranty ?

Any error , the bike just switch off after 5 min of ride

saw some problems with the Giant Fhatom E+0 2020 ( 2 months of life) keep turning off during ride. the system keep turning off suddenly. Turn it on back, it will off again!any solution for this?im really sad

saw some problems with the fathom Pro 2020 + keep turning off during ride. the system keep turning off suddenly. Turn it on back, it will off again! any solution for this?

resolved , i have removed the battery and repositioned

I'm getting a battery error from my brand new FATHOM. Lighting indicator is flashing red and LED 1 is blinking. Didn't call the dealer yet, figured I stop here first. Here is the blurb from the manual: 5.4 RideControle ONE In case of a system error, the RideControl ONE display can show various...

i love the new version of auto assist mode, really more faster

Hi! my new ebike Phatom E + 0 Pro 2020 is showing 99% battery health after only 3 week of usage and 3cycles... can this be considered normal? I can push to 100% again? I only went below 10% once time yesterday, and I only recharge full before a long ride . I keep the battery (from 40 to 70% if I...