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I'll let @Stephen - Bosch Team answer this one as he's a little more familiar with EBC, etc.

Bosch's messaging to dealers has always been to recommend software updates approx. every 6 months. This ensures that you have the most up-to-date software on all components, keeping in mind that the bulk of updates are generally improvements to functionality, stability, efficiency, etc., rather...

I've heard back from Germany on this- there are no known issues with distance discrepancies. Their theory is that a ride or rides were somehow not transferred or recognized by the eBike Connect App, and therefore not logged on your account/total miles in the app portal. Still doesn't explain the...

I'm guessing that they didn't add the COBI notes since they've always been available from the app store, but I don't know the exact reasoning behind it.

They have completed/published the new section for software update release notes. https://www.bosch-ebike.com/us/connect/release-notes It is on the US site, but I'd imagine all info should be the same.

I joined the forum a while back to provide the occasional technical insight on the Bosch eBike System. I've really enjoyed the time spent here, but there are now a few other projects that are requiring more of my attention. In my place will be @Laura - Bosch Team working together with @Stephen -...

I was just told that this was approved, and is waiting on implementation. I don't know what the timeline looks like, and I'm not sure exactly what the implementation will look like. I'll share when I know more, though it's also possible someone here encounters it before I have a chance to...

I'll stay out of all of the interesting discussions here regarding creative ways to partially discharge a Bosch battery for storage, but wanted to post a quick reminder for any newcomers looking for a safe and easy solution. Quoting myself from September '21: "If your local IBD has a Bosch BCT...

I'm still working on this with a colleague. There is a bit of information we need to look through. You are right in that the DU should be the most accurate recording of distances, but I believe the issue is that EBC is tracking GPS routes/rides/activity, so it uses the different method. So...

Thanks for the info! I'll let you know what they say.

I'll check-in with someone specifically on the app/connectivity team and see if they have anything further to add. @peterh_nz If it's not too much of an inconvenience, would you be able to share your exact total DU ODO, and exact total EBC distance? I suspect the response I get from Bosch will...

My understanding is that the majority of OEMs are enabling Tour+ on their Tour+ compatible products. To be safe, I always recommend the individual eBike is checked anytime specific software features are in question, rather than putting potentially false/speculative information out there. I...

Hello! Availability of specific riding modes depends on what the OEM (R&M in this case) programs the specific model of eBike to have. The easiest way to tell what is available for a specific model is to have your LBS plug into the diagnostic tool, and start the update process. At the beginning...

I spoke with some colleagues who confirmed that the EBC is only displaying "activities," meaning that it is likely some rides (or possibly just the start of some rides) were not logged properly. The ODO in the DU will of course log every km the eBike travels while turned "on."

Hi Peter, Have you matched up all of your rides with "real life" vs. EBC? In other words, have you verified that EBC is not missing the occasional ride? The Kiox and/or Nyon are reading the ODO in the DU, so we can probably assume it's EBC that's missing the miles. What is your total mileage...

Hello, A dealer with the Bosch Diagnostic software has access to battery data such as: - number of complete charge cycles on the battery - Amp-hours delivered over the lifetime of the battery - lifetime max. and min. battery temperatures (may indicate storage or usage practices) - any error...

I'm hoping @Stephen - Bosch Team might be able to weigh-in on this one. He's spent a bit more hands-on time than me with Bosch eShift.

I have not heard any updates on this topic since before the winter holiday. I just returned from some time-off with my family, so it may be a little bit while I'm getting caught up on everything. The information I've requested that Bosch share is just logs of what each update includes, after...

The safest way is to gentle rub them with a pink-colored pencil eraser, which has been a go-to cleaning method for electrical contacts for quite some time. I'm sure there are some great cleaning products on the market as well, but I can't officially recommend any as I'm not sure how they'd react...

Hello! Sorry I'm a bit late to the game on this, but I'll add a few points for reference... - Kiwibru is correct on the speed sensor/magnet alignment info... The magnet should be aligned with the vertical line on the sensor, near where the wire connects. Distance between sensor and magnet...