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If you use Facebook, try running your question on the Surface 604 user group there. I think someone there has addressed a similar problem. You'll have to "join" the group to post anything. https://www.facebook.com/groups/3288868707809574/?ref=bookmarks

I don't think S604 told me directly that the batteries would be shipped separately but I had read maybe in this forum that that was to be expected due to shipping regulations. I did call S604, because I didn't get the rear light that I had ordered with the Shred, and asked when I could expect...

I mentioned in HometownHockeyfan's thread that my spouse and I had received a new Colt and Shred and we were riding them a bit without batteries. Well, the batteries arrived and we've had a couple great rides now. What a blast. The photo here was taken at the Washington State Lincoln Rock...

Hi David. Thanks for the comments about riding your bikes without a batteries. We received our new Surface604 Colt and Shred bikes a week ago (without batteries, of course). So, we've been riding them around the neighborhood a bit. I very much like the fit and feel of them, but ascending a...

👍 Seasick Steve - I'll have to dig deeper. Thanks

Our town is located at the confluence of the Columbia and Wenatchee rivers, with 20+ miles of paved riverfront pathways and an abundance of other ebike friendly routes. We've been here for over 20 years and love the place. In our early 70s and retired, we've slowed down quite a bit. We still...