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Yeah, after I typed my post, I called our LBS again. Apparently Trek is sending out another add on piece that should resolve it. My intuition says it's some kind of guide. Fingers crossed! Plus this cost $3200 in Canada!

We have had nothing but problems with our Verve 2 and the chain. Three of the four rides we made, the chain came off and jammed behind the front ring, with our 2 year old on the back, on the way to work. I had to leave work, go home, get in our car (fortunately we have one) and go pick up our...

Thanks all- I am learning a lot doing this research. I actually think the bike could be a ton of fun to ride :. Though I have no intention/ability to ride like this. I like the steering functionality. It looks super responsive. I've attached the specs. The indiegogo deal is still available so is...

Does anyone have any experience, thoughts, concerns about Bogbi cargo e-bikes? Also what about the bafang engine- my partner is trying to steer me away from this, but it seems to be a really popular motor. Thx!