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An update to this problem. I replaced my brake pads, which were nearly all gone, and haven't had any of the above mentioned issues since (20 rides). I also had my rear cassette, freehub and chain replaced. I'm not sure how replacement of any of these parts would affect power output but the...

Hi all, I'm new to the forum but have been a lurker since May last year when I was researching which E-bike I wanted to purchase. I landed on a 2018 Surface604 Shred (10.4 Ah battery) and have been using it as a daily commuter for the last year with almost no problems (3500 km now on the bike)...