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I returned the Stromer ST3 today. It was a very nice bike but too heavy for me to really enjoy riding. Doesn't handle like a bike.

The individual that was very helpful when I finally got through to him was Michael Lohmann. His email address is [email protected]. He is a great guy but I believe severely overworked. I do not think his primary job is customer service but he helps out as best he can given other...

I bought via REI mail order. Michael at Stromer got back to me. The bike is registered. It has to be registered in order to connect Bluetooth. Connecting the Bluetooth requires a PIN. He also worked through ejecting the battery. Just needed to lean the bike, push harder on the side ejector and a...

Finally got in touch with Stromer customer service directly. They got the bike registered and the battery door to open up. Hopefully happy riding from here! Thank you everyone for your input.

Will do. The Trek and Specialized shops here are great and very responsive

Apparently they don’t know how to do it. The sales manager promised me she would try to figure it out tomorrow after I let her know they are required to register the bike,and the purchaser can’t do it. She told me it takes typically several days to hear back from Stromer since only two people...

Thank you for the response. I don’t know if I’m more frustrated with Stromer or REI. There is one local shop that sells and services Stromer but I’m hesitant to call with a new bike REI can’t even figure out how to register. I’m considering the Vado 5.0 hoping Specialized has fixed the service...

There is one small local bike shop that services Stromers in MN but I am hesitant to contact them regarding a new bike. The only MN based REI shop that deals with Stromers is the one I bought mine through. The service people have no familiarity with them. With the battery that won't eject, I...

Thank you for the quick response. REI has a one year return policy on bikes. That was in part why I bought it. I was between the Trek Cross Rip, Super Commuter 8 and the Specialized Vado 5. Nothing rode like the Stromer. However, the Stromer is outrageously priced for the poor customer...

I just purchased a new Stromer ST3 from REI. I love how the bike rides, but am having support issues. REI cannot figure out how to register the bike with Stromer to get the OMNI going. Also, the battery will not eject when you hit the eject screen and button. Stromer does not return calls...