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I received my battery a few days ago. I have to cover the charging port with insulation tape while I wait for the matching panels to arrive which cost £35. However, the panels are out of stock just now. My other battery that came with my Fathom E has the matching panels but I need to order other...

I am disgusted with the bike shop manager telling me that the side covers can easily be removed and put on the new battery when in fact I will have to buy the covers separate because the side covers are welded to the battery. Here is the battery which comes without the side covers which I will...

I ordered the 500wh battery for my Giant Fathom E+ 3 and I got a call telling me it’s ready to pick up. However the bike shop manager told be that the battery is bare with no side panels at each side (the side panels with the Giant logo at each side). Is there a way to remove the side panels on...

Thanks. This is a pity because I usually clean the chain by turning the crank backwards and placing a brush with cleaner on the chain and cleaning while the chain is moving when turning the crank backwards.

Hi, I have recently bought a new Giant Fathom E+ 3 and I am really enjoying it. However, I have noticed that when I turn the crank/chainset clockwise and pedal backwards the chain doesn’t move at all. Is this normal on the Giant eBikes or is something wrong? Please advise

Yeah, I know that but don’t I need to remove the battery from the hard cover so I can put the new battery in?

Thanks for the reply. When the battery is removed from the bike, do I remove it from the hard cover that forms part of the frame which has the Giant logo on each side?

I have recently bought myself a Giant Fathom E+ 3 and it is a beautiful eBike. Originally I was going to buy the Fathom E+ 2 with the Energypak 500 battery but I decided on the Fathom E+ 3 with the Energypak 400 battery instead. However, I would like to buy the Energypak 500 battery for my...