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I‘m on EBR today after a DM asking about my success sourcing BH displays in October 2020. I found a company in France with a French-only website so I was initially slightly unsure about dealing with but it worked out for me. They had an initial stock delay but communicated well (in French and...

I‘m on EBR today after a DM asking about my success sourcing BH displays in October 2020. I found a company in France with a French-only website so I was initially slightly unsure about dealing with but it worked out for me. They had an initial stock delay but communicated well (in French and...

I concur with the battery probably requiring replacement or rebuilding. We have two 7 year old BH Neos (Cross and City) and experienced the City shutting down when climbing hills a three years ago. Switched batteries between them showed the fault stayed with the battery. Took the City...

Recently, my Neo Cross was parked on its kickstand when it was nudged and toppled onto a fence. The display smashed and the connector mount too. Replacing the mount with one from my small collection allowed me to get running again as the buttons still work but with no visual indication. In...

Sorry to hear of your problems. Inconsistent power was solved for us by that February update. If your September 2019 Brompton is reluctant then insist they sort it out. Do you have two or six gears? I haven’t experienced issues when riding without power although there are few instances...

Carrying it? Yes, you will not want to lug any Brompton very far. Unfold it ASAP on the flat. In a bag over the shoulder is a little easier. I see Brompton have a new wheelable, foldable bag to fit all of their bikes. We like our Gillybean padded carry bags for home and car storage (45 GBP...

Our Electric Bromptons had firmware updates today at Brompton Junction in Covent Garden. The black bike had done 300kms, the white one a bit less. We then took them for a ride around London, down the Embankment, past Parliament and on towards Buckingham Palace. Rather than going straight home...

Thanks, that’s good to hear. We’re a week away from our updates and are looking forward to great British product being even better! I’m with you - I used to play with kits as a kid and remember putting together early computers from components. It was great fun and we learnt loads from our...

I might be spreading misinformation about the (still to arrive) app functionality. Brompton’s website says it will allow you to “Customise your ride settings and track your mileage and service history using the Brompton Electric app.” Time will tell what customise means.

I have no experience of any that do but have read, for example, that the GoCycle app allows one to: “Fine-tune your motor assistance. Customise the motor power and torque for a workout or a no-sweat commute” My interest in tweaking was only to overcome performance and responsiveness issues...

We are booked in for firmware updates the week after next. I only noticed the click on the evening before our Brompton tour. I had cleaned both bikes and they were upside down. Spun the front wheel on both - one clicked and the other didn’t. Showed it to the Brompton head guys after the...

Having purchased new batteries from BH for our Neo City and Cross we are still happy with the bikes. I have just replaced cassettes, chains, pads and blocks and fitted decent aluminium fender/ mudguards to the Cross. Rejuvenated. The original 9ah City pack still charges and runs the bike...

Sorry to hear of your woes. Sounds like the broken wire was where it all started to go wrong for you, compounded by an unskilled dealer and then hamfisted customer service from Brompton. You didn’t get to experience the product in any useful fashion. I too am concerned by the (albeit limited)...

All Brompton Electric owners will have just received the message that just arrived here but to keep any other interested parties in the loop, here it is :- “Servicing and Maintenance News We hope you are enjoying your new Brompton Electric. If you haven't completed your bikes' first 100-mile...

I think Thomas is up for a debate. My purpose here is to find solutions and share experiences. To be fair, Brompton Electric is not available in the US and using the ebike.ca kits in the UK would appear to contravene our road laws so I have concluded that there is limited common ground for...

My (black) Brompton Electric also behaves this way. I haven’t taken it or my wife’s white one for their first service so far. Our factory visit last year led me to believe the then imminent firmware update that will be installed during a service will address inconsistent power delivery. I...

In the UK I paid $800 each for 2 x 12aH batteries for our 2014 Neo Cross and City. The City bike battery was cutting out under load but the Cross is still good. The new batteries contain an updated BMS that should better protect the cells from misuse, although I only found this out...

The text about Deep Sleep mode appears in a BH Atom manual online. The same manual mentions some temperature sensing features that prevent battery discharge below -20c and recharging below 0c. Whether any or all of these features are built into the BMS for Neo batteries produced today is unknown.

Anyone else who decides to purchase new battery packs from BH for their older vintage Neo City, Cross etc. should be aware of another difference from the originals. The packs now seem to include Deep Sleep mode. If you are not aware of this you will, as I did today, take your stored battery...

They originally attempted something with a couple of different suppliers (domestic and the usual suspects) but wasted a lot of time going down paths to nowhere. Brompton are not large enough to call the shots with the biggest suppliers but nothing “off-the-shelf” would do the job without...