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Crazy Lenny E-bikes out of Madison, WI responded to my post quickly and helped remedy the problems that I was having. He also alerted the Stromer rep for our area and we were contacted right away. The Stromer representative called right away and assured us that the problem would be addressed and...

Yes, I would like to know how long it took Stromer to reply to you. My husband e-mailed them with some serious questions on Monday and we have still heard nothing from them.

Thank you very much.

Thank you so much! I already feel better. I am actually looking at purchasing 2 more Stromers as I have a home in Michigan as well. My e-mail is [email protected]

What did you do? I cannot open the battery door at all.

I'm sorry. I thought that I did reply but I see that it is not posted here. First I want to thank you for your quick response. I haven't had much luck with Stromer or the dealer that I purchased my bikes from. The bike I am referring to is the ST1.

I am referring to my ST1. Thanks so much for responding!... I haven't heard anything from Stromer.

I recently purchased a Stromer ST1 and Stromer ST2. Unfortunately I purchased both of them from a dealer in Naples Florida who is not providing any customer service so I am hoping that someone can answer a few questions for me. First, I had difficulty connecting the bike to the charger and the...