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Ok, without going into details Haibike and Tranzx refuse to support the Urban Plus. Tranzx has zero representation in the US and Haibike has turned everything over to Diamondback who feels no responsibility to support the bike. The M25 GTS motor is a through motor pedal unit and the one-way...

I have/am getting (long story not relevant here) a new to e Haibike Urban Plus in the next week or so. It has the Cobi.BIKE system. The issue is Haibike seems to have tried to disappear the bike off the website which is giving me pause. I love the setup and how it rides, but my question is...

Does anyone have a Haibike Urban Plus service manual and/or owners manual? I just purchased a used one and the Cobi system isn't receiving power from the battery (Cobi interface says no battery, despite the bikes battery being full). The previous owner said that the battery keys were swapped...