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I love how you say mail order when I can mail order through Stromer directly and you try to let them off the hook. “Stromer won’t support a new bike purchased through a non-Stromer dealer” “Well it’s your fault for not buying directly through Stromer instead of who Stromer sells through.” You...

What?

Went for a ride with my buddy yesterday on my ST2s (Sturmey Archer) and hit 34 mph (54 kmh) on a nice downhill. Bike was surprisingly stable. So how fast have the rest of you had your Stromer?

If you bought it from a dealer, obviously take it back to them. If you bought it secondhand, you could run some diagnostics. To see if it is a button/wire issue, lock your bike in the Omni, and then try to ride it. It should set off the alarm. If you hear something you will know it is the...

Nope bought new old stock from a retailer, Upway. Either you believe in what you sell or you don’t. It’s that simple. Stromer obviously doesn’t.

There is the difference. Stromer told me in an email they do not support any bicycle not purchased through their dealer network.

Where did you purchase your Stromer?

Yeah while I have a local “dealer” that doesn’t stock anything and will only work on those that know they are a dealer. Doesn’t have anything on their website. Just 1 sticker on the door. After a brief conversation they openly stated the issue is Stromer US service is non-existent and makes...

More of a response than I ever got from them. Tranzx is a horrible company.

Lief is great. I don’t know where their service would be without him. My bike is still dead. He sent a motor (clutch went out) And the bike ran fine for about a month and now the bike has begun rhythmicly pulsating off and on and then shuts down. Honestly I’m done with Tranzx and I’m done...

Given it’s a tranzx system a Bosch key isn’t gonna help you.

So to recap: The Urban Plus has been abandoned by Haibike on the dealer site information and in the service information. As in information has been removed. This is from a former Haibike service rep. Haibike and its sister companies only made two models with the TranzX motors and stopped both...

Also another heads up. Diamondbacks customer service is poorly staffed as of the first of the year. Leif is one of them and a great guy and does what he can. They just can only do so much.

You can do a google search and track down the LogiX software but you also need a dongle. The dongle is the more difficult piece. Currie builds a mid-drive with the TranzX motor. You might find one there. I was quoted $900 for a motor from Diamondback. They took over Haibike’s US domestic...

I wish I had better news than what I am about to tell you. The Urban Plus has been abandoned by Haibike. TranzX US refuses to to deal directly with the consumer regarding the bike. I have one and I was finally able to get a service motor for it. The new motor has also died. Your specific bike...

Chris, the Urban Plus is an external controller that is in the downtube. The controller was originally thought to be the issue but it was the Cobi.bike control unit. Apparently those things have more problems than a Jaguar with Lucas electrics. The best part, Cobi.bike sent me an email saying...

That is the idea I was going for! I know I am going to have to bracket up some stuff to get it done. I was thinking the M600 would be a good idea on this one, given the space the tranzx motor comprises. I wonder where I can get the M600? Its not in Luna's catalog

Ok, without going into details Haibike and Tranzx refuse to support the Urban Plus. Tranzx has zero representation in the US and Haibike has turned everything over to Diamondback who feels no responsibility to support the bike. The M25 GTS motor is a through motor pedal unit and the one-way...

I want to thank everyone for their response on this thread it was the Cobi unit’s battery pack that went bad after replacing the unit via Cobi, not Haibike, the bike work just

nope? nothing? ok then