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Thank you for taking the time to troubleshoot this problem for me. I took it to the first shop twice, the first time they took the axle out and the second they measured while inside the frame. The second place measured while in the frame. I said approximate because none used calipers and it is...

I called the Harris cycle place and they also haven't seen it. Yeah, I saw those, but there is no way that the measurements are that far off.

Yes. I have called their number several times, left messages, emailed their customer support (returned as invalid), filled out their contact and warranty forms. No response from any of that :(

I have a Nakto e-bike mountain bike model and the bottom bracket axle is bent. I have been unable to find the specifications for the bottom bracket. I took it to multiple bike shops to have it replaced but they can't find a part of that same size available. The approximate measurements I was...