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Crap, I'm not getting email notifications anymore for some reason. Anyways they changed the rack and fenders at some point. In 2018 the fender was suspended by the rack. (You can see it in my picture) Now the fender is a different design. Either way I will take you up on that and figure...

Thanks man! I'm going to go down the research rabbit hole but might take you up on that. The juiced bike image is different from what I'm dealing with now. But if a find a fender solution I might hit you up on that and throw you some money for your troubles.

Cool, I messaged you. I hope its the same rack that came with mine.

That looks sturdy but it doesn't solve my fender issue.

I have a Crosscurrent S (2018 purchase) where the rack collapsed on me mid-commute. Upon examination I found that the left bolt had worked its way out and there were two stress fractures on the downward arms. So I'm looking to replace the rack but also keep my rear fender. Looking at the...

At around 4-5k my CCS started making an intermittent honking noise and I couldn't figure it out. After a while I figured it was the rear brakes. Pads were down to mostly metal but front brakes were only 50% worn. At about 7-8k fronts are still ok. I think the rear hub motor does the extra...

People tend to review products higher that they get for free. That's why reviewers from respectable sites buy things on their own, and when they don't, they make sure to put in a disclaimer they got it for free. It's the reason why Amazon is cracking down on companies that participate in this...

No, but it's not as trusted as someone who paid full price. It's why cheap headphones are rating much better than products from Sennheiser, Bose, ect.. I get those offers all the time and they tell you to not mention that you get a product for free or discount for a purpose. They know they...

Mine had the broken controller from the OP in this thread. My buddies Hyper had his Cadence / Torque sensor go after 800 miles do to a factory spacing issue. And my co-worker had a clanking motor that he received a replacement wheel for. We were all day one buyers so maybe their quality...

It's going to be the controller. They should send you both but they probably don't want to spare parts from new sales and are just delaying. Out of curiosity check to see if your brake lights get brighter when you pull the brakes? How about the daylight portion of the headlight? A ring...

Right, on both accounts. Facebook user groups are a much better indicator of good and bad stories. That being said there are a lot of FB posts of failing parts and people sharing customer service stories that get much more attention then a typical forum post. I'm particularly surprised by...

That doesn't negate what I quoted. I'm sorry that you had a rough experience with Specialized but my experience with other bike companies has been great. For example I recently bought a full suspension Raleigh MTB direct from factory, with factory pricing, so no dealer was involved. Came...

Direct to consumer or not this is just not good warranty service " through a frustrating email exchange I learned I’d have to pay to ship the rear wheel back to the company so they could “inspect” before replacing what was broken, and more than a month after they received it, that hasn’t happened."

That night and day difference between Specialized and Juiced support is pretty striking there.

Hopefully they ordered a bunch of extra controllers so it won't be as bad.

Level 1 support was OK, everything after that was extremely slow.

Wow, I'm guessing you will find internal wire damage. Installing the tall seat probably moved some stuff around. First make sure none of the connectors under the seat disconnected though. During troubleshooting they had also asked me to follow the motor power cable and look for damage where...

There are some posts on Facebook of people having the controller go after riding some miles of it initially working. It has me wondering if something like that was going on.

The new controller and battery lock fixed the issue and I think I also found what caused it. The wires from the battery terminal are not protected and have to do a 180 around a sharp aluminum edge. On top of that the wrong size screw was used to lock down the upper battery lock. It protruded...

I'm interested to see how this goes. On Facebook there are tons of reported problems mentioning slow service responses and long waits. I'm not really sure there is much value to the "Warranty" from Juiced.