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After a few weeks of asking, I did eventually manage to get them to give me a refund on my order. They'll probably eventually finish the bikes but what happens if something goes wrong? Considering how much trouble they've had with the fairly basic cross-current S, imagine the reliability issues...

Juiced finally wrote back after two weeks. No apology, no explanation.

I guess I'm not the only one then. It took two weeks and five emails before I heard from Juiced.

Chargebacks are bad for businesses and this order was in May. I figure it would be pretty inconsiderate to push a chargeback without giving Juiced the chance to issue the refund on their own. Furthermore, I don't mind waiting if they aren't keeping my money while they finish the bikes. Don't see...

I appreciate the tip. I was just using email. I'll see if they are online for chat today.

I'm removing a long post detailing poor communication and follow through by Juiced. TLDR: Juiced sometimes takes weeks to respond to email and I'd strongly recommend thinking twice about preordering.