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Thanks Bryan! Keep us in the loop on how it goes...

Hi Tora, My bike falls into category 1. and the 17.4ah battery doesn't seem to lock in, no matter what pressure is applied or how the key is jiggled. I watch the video from Luis about 20 times to make sure I wan't missing anything. I have sent in the email about this to the support team a...

Hi Tora, My bike falls into category 1. and it doesn't seem to lock in, no matter what pressure is applied. I have sent in the email about this to the support team, but have not gotten a reply. I have a Cross Current S, with 17A battery. Is there a new mount interface for the battery that we...

Bryan, since we have similar Cross Current S, and same battery pack, i was curious what fix they provided you. did they change the battery mount? was it a successful fix?

Hi Kong, It is definitely defective. Since it requires some amount of riding before the motor disengages, they must have missed it in their QC quality check. I think once they realized there are multiple bikes had issues, they have gone quiet until they have some official response in place...

I hope they clear up this, as it could turn into a public relations nightmare for the company.

Brian,Becky, Many of us are in the same boat, so i would not infer that they are intentionally ignoring us. I have been waiting 10 days for a response, and eternally grateful that you and others are sharing your concerns. I expect they are focusing on a fix for us. Thank goodness Bryan was...

Thanks Bryan for sharing. I felt all alone here with this problem. No more. Let me know how you get it resolved. after going through pre-trip checklists they provided (attached), i suspect it is that it is a) the controller or b) connection to controller. These are embedded inside the frame...

Hello all. I have just purchased the new Cross S and had my first ride today. After 10 minutes of riding the pedal assist and the throttle don't seem to be working. the battery fully charged and lights work but it seems that the power to the motor was disengaged. Has anyone else experienced...