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What are you getting for mileage if it is real hilly or you are using throttle a lot you can kill the battery quickly I get about 20 per charge with moderate hills and peddling along with motor.

s*it I think they are overwhelmed. If you want a bike from them right now you have to wait . They have a really competitive line of bikes without good customer service and inventory not good. I would send them that clip and call every day till someone fixes the problem . Don’t give up.

Did you send the clip to M2S ? Sounds like they got some defective hub motors . I would call and send the clip to them . Please let us know what their response is they should definitely resolve this . Good Luck

No that is not right has it always done that ? Almost sounds like a bad wheel bearing . Does the wheel move a bit side to side when grab it and try to move it ? It should be tight with no movement side to side

I had a problem at first with my battery not being completely latched to the bike I would hit a bump and bike would shut down . I have to make sure my battery snaps into place and I can’t just pull it out without the key . No problems since then.

If you go to the M2S website Eric has videos and operation manuals online . Videos on YouTube also

Interesting I’ve never had this pr Interesting I’ve never had this problem. Eric has always been prompt getting back to me . Could be going through some growing pains. The bikes are very good for the price . Wonder if they are getting overwhelmed??

Good to know thanks. Just did my first winter ride on my M2S on the local snomobile trails . So much fun . Just enough power to push through he soft surface and pedal without working so hard that it’s no fun. Still loving my ALLTERRAIN!

I did put a Suntour suspension seatpost on and am happy with it .

Agree I got my M2S AllTerrain without the cheap fork to save on weight I already had a Surly pugsley ridgid frame and happy with the ride .

Agree very happy with the bike but I’m getting the itch to put a mid drive kit on my Surly .

I got it in Sept. it’s a AllTerrain 750 . Love it !

Gotta say my bike has been great . The only things I have encountered is you have to be sure the battery is locked into place when you put it on the bike if not it will move just a bit and disconnects and the spokes on the rear wheel needed to be tightened after about 200 miles . Just normal stuff.

Love my M2S 750

You have to buy a shim with the suntour to fit the M2S.

I’ve been away so have not ridden my M2S lately but I have 300 miles on it so far and it’s been nothing but fun . With what I have learned from this bike and this forum I think I would do a Bafang mid drive kit on my Surly Pugs or Karate Monkey but still very pleased with this bike and this brand .

Adrian My bike is a 19” and I’m 6’3” tall. My wife is 5’8” and says she can just barely stand over the bike. I am on a road trip right now so I can’t actually measure the bike . Hope this helps.

Really enjoying my M2S AllTerrain only 300 miles so far but have not had any problems and most of the time I’m off road.