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Oh really? I'll call BS on that. All anyone has to do to validate is click on your posting history. Plenty of threads that have nothing to do with founder refunds where all you do is stir the pot. And maybe that was a typo but obviously I have more trust as I'm still opting to wait for the...

It's rare that see the "good" feedback highlighted here. Just wanted to share some follow up with a recent purchaser that I had referred to WW. I actually encoraged them to go with a Luna X2, but they wanted the Hydra. My perspective is that WW is trying to do the right thing., they have just...

I don't. 😅

Give me a break. Founders signed up for an awesome deal. There was minimal profit margin and things didn't go as planned. This was NOT a typical purchase. There were risks. If you didn't want the risks you coud opt to pay a small deposit and pay more later. Things didn't go as planned...

What is your intention? As far as I know you're a founder that has been paid back in full. Yet you take every opportunity to stir the pot.

Yeah, the E05 is an older frame design. It was the alternative provided by Dengfu for folks in NA that wanted the X1 frame. The X2 frame is the most recent iteration and Luna doesn't have a NA exclusive like they did on the X1 frame. Biktrix offers the same frame as the X2, although I'm told...

FWIW, founders had the option to pay a smaller deposit up front, in lieu of a larger discount. I consider my purchase to have been an investment in that regard. No, not an investment in the company, per se, although it's not too far from the current situation as WW's legal position is founder...

Here's a summary of what happened: Founders crowdsourced a bike Terms were no refunds Founder funds were used to purchase parts / invest in frame molds Frame design was switched from aluminum to CF Refund option was offered to founders at that point if they did not agree to changes CF frame...

My understanding is Luna (and Biktrix) bought out most of the frame capacity last year leaving WW in a pickle (in addition to the alleged IP theft by Dengfu). Last I heard bikes are not selling and Biktix cancelled a large portion of their order. I'd guess Luna's inventory is piling up as well.

Nice write up. As far as the SRAM brakes I think it's just a matter of dialing them in. I wasn't impressed with them initially on my Luna X1 and had a slightly warped rotor but over time things worked themselves out I'm quite happy with them. I've actually had more headaches with my Magura...

Hopefully you can come to a resolution in the 1:1. I do believe you will get your money back, keep the faith. I used to recommend them without hesitation, but can no longer do so without full disclosure. I will say that I have seen both sides, good and bad with this company. Recently a...

You really think they want to do that? Keep it real. I'm guessing they would be agreeable to giving you the bike back if you don't want to wait for a refund.

No, I'm not hung up on it, but outside the credit card dispute window you really don't have much leverage beyond taking them to court, and even there good luck getting your money if they go under. Just saying they did do you a favor in the sense they were willing to work with you and take the...

Sure, it's in the emails they send out. I assumed it was on the website, maybe not. https://www.calendly.com/wattwagons

But he agreed to that powertrain downgrade. What am i missing?

That's why I suggested a 1:1. Schedule a time to talk to them on a personal basis, I think that will work better than trying to get a response by email. CC dispute might give you some extra leverage, but I think you're well past the dispute period.

Re-reading the OP the parts substituted were of comparable value. Granted, they didn't provide the exact specs agreed to, but the primary reason why the bike was returned was the downgrade from belt drive which was agreed to, no?

But he agreed to the sale. That's NOT their fault. Unless they knowingly sent him a bike they knew had issues I don't see how you could say they should have never sold him the bike. The bike didn't work out, they agreed to take it back. Good on them, I don't believe they had ANY obligation...

Well to play devil's advocate they weren't obligated to take your bike back but they did. They are trying to do the right thing from what I see. They are in a bit of a cash crunch at the moment due to refunding parts and not getting prompt refunds from vendors. Not saying you should be happy or...

FWIW, I was able to get in contact with them scheduling a 1:1 on their website. I know you shouldn't have to resort to that to get a response, but it worked for me, and I have a better understanding of the complexities behind the scenes. Would suggest doing that.