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Yay congrats!!!🥳

Yeah, we've been struggling and actively working to improve the response times. You will see more stories like the above experience where we are quick with responses and resolutions. Our phones are currently on Monday through Friday, 8 AM - 12 PM PST and can be reached at (866)300-3311.

Hi there, an E22 error means that the throttle cable or throttle hall sensor is damaged. Please send us a DM with your email address so we can take a look at the current email thread you have going on with our support team.

Hi Tony, were you able to resolve this issue? If not we have linked a video that may help!

Hi there, to confirm our rear wheels are specific to each model. A Level rear wheel is not compatible with a Pace 500. If you need further assistance please contact us at [email protected].

That's awesome! Thank you for confirming! 🙌

Hi there, has this issue been resolved? We have a couple of options on how to get a new key set, please see below! Place an order for a key set here: https://www.aventon.com/products/replacement-key-for-e-bike-battery. Replace the Lock Assembly with a new one which will come with a new set of...

Hi there! Has this issue been resolved? To confirm, we do not recommend replacing components that differ from the manufacturer's as this will void the warranty. Our bikes come with a 1-year limited warranty starting from the date of purchase. Our Warranty-Tech Department is here to help! Please...

Hi there, we are so sorry that you were having trouble with your ebike! Has this issue been resolved? If not please send us an email at [email protected]. To confirm the E30 code is a communication error code. This happens when there is no signal between the output and display or no connection...

Hi there! Just wanted to check in, have your issues been resolved? If not please send us an email at [email protected]. To clarify the warranty is valid for 1 year from the purchase date. Please see our Warranty Policy here: https://www.aventon.com/pages/warranty.