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The predicament is related to both. CBP has messed up a few of our shipments, and the new tariff policy has changed a lot of the paperwork related to country of origin. The Photon Ultra is now sitting at Montreal customs and should reach soon.

One of the most challenging things our team has been dealing with for the last 8 months is logistics into and out of Canada. Our sincere thanks and gratitude to all customers who have been so patient and cooperative. Back in late April, our large shipment of bikes to the US got stock because...

I had Tuffy lines on my Stromer back in 2015 for about 5000 miles. One thing I learned the hard way was that if you don't chamfer the edges of the liner, it will bite into the tube and cause flats. I had 2 consecutive flats on some important days and a lot of headaches. Once I solved that, it...

The seatpost is 30.9mm, and depending on the customer's request for a suspension seatpost, we would have included a 27.2mm post with a shim or a 30.9mm post. The Ice Spiker Pro is an excellent tire for Saskatoon. For milder winters in places like Vancouver, Johnny Watts 365 might be a better choice.

Latest news from Canada. People underestimate the safety aspect until something catastrophic happens.

These bikes were not being charged and had only been ridden gently, nothing like mountain biking. It was a step-thru bike called "Omega" and you can see the bike in the last few seconds of the video. The owners were on vacation and, fortunately, caught this on their Google Nest and informed...

This is not just for Fuell or Pro's closet, a major OEM - SIMPLON in the EU has declared bankruptcy https://www.krone.at/3536747 I have heard that one of the largest OEMs, Accell, has had to deal with a financial situation...

People who paid for their products, I feel sorry for you. Did anyone get their bikes. I do have some contacts with Valeo and I know the battery manufacturer of Fuell. Please let us know if we can be of help. https://www.bankruptcyobserver.com/bankruptcy-case/fuell

The Bafang Ultra is a beast, but it also weighs a lot! Our customized motor with Ananda works with our existing frame design, reducing weight by 2.5 kgs, and we can program the motor as we would like. The Ultra is very powerful and we are working with Bafang to make the power ramp-up profile...

This message was posted on the Juiced Bike Owners group on Facebook, and my post was deleted for some reason. Given the liquidation of Jucied assets, the last thing anybody wants to see is thousands of bikes becoming heavy paperweights without proper support. This negates the whole premise of...

When we were in China, many suppliers indicated this. We are still assessing the debt condition with suppliers and in the US. We will do our best to support the community with safer batteries, motors, and controllers.

I have known the owner of Juiced for more than a decade. It is very sad that they are closing up. It is never good thing to see a company close because of the market turbulence. While our Zen customers take priority, we are happy to help Juiced customers if they need parts later, especially...

Folks, For those who patiently waited, this week, our team is preparing the shipment of the Ultra bikes. Here are some pictures with the Rohloff hub installed. The new motor is 3kgs lighter the Bafang ultra but produces significant power. Aurora Blue, Earthstone Brown, Zen Ivory are the colors...

It's on the shipment, sir. As soon as it reaches Halifax, we will be the first to update you.

We have taken apart dozens of E-bike batteries, and most BMS come with a rudimentary BMS and charging circuit. It is safe to assume that most of the batteries don't have pre-charge or pre-discharge circuits. It is a shame that the E-bike industry is so focused on marketing that critical...

We now have a detailed manual for every bike. All our batteries and chargers are UL-certified. In fact, for the charger, we had to work with them to introduce a transceiver to be able to setup a handshake with the BMS. Please drop an email and we can send you the PDF.

What we have found is that every BMS and charger is built differently. Some BMS have pre-charge circuits, and many don't. This changes the equation. If the connectors don't have arc protection and BMS doesn't have a pre-charge circuit, then it is good to connect to the battery first and then to...

Folks, Just to clarify, all bikes will be shipped within the legal regulation. US customers will get the 750W version motor unless they ask for a 500W motor. Canadian customers will get a 500W motor unless they specifically request something else for private road usage.

Some of our shipments have been late but we have never missed anyone's order so far. We refuse to ship sub-standard products, and we have actually refunded some customer's money because of tight timelines. Many of our customers have been very understanding, and we are grateful to them. We...

Aurora Blue 360 degree view: Earthstone Brown: