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I just looked at the Nevo's we've got on the floor, one Rohloff and one Enviolo, seems like the dropouts for the IGH bikes are the same, it's the Touring models that have a different dropout for the derailleur hanger. That's eyeballing things though, I'd prefer to get confirmation from R&M...

I'd also encourage considering the Delite family too, even with the single battery the range can be pretty significant. There should be some good deals out there too with the revamp of that model family. What size bike are you looking at? Was the Homage a Vario model or Rohloff?

We sell quite a few trailers and fitted them to all shapes and sizes of bikes. Best bet is to use the Robert Axle Project adapter so you can keep the rear hub properly bolted into the dropout and have the hitch properly torqued to the bike. Also worth noting that the rear dropout portion of the...

The biggest hangup will be getting the appropriate dropouts from R&M as I believe they're different. The Rohloff uses a 5mm skewer to attach to the dropouts and the Enviolo is a bolt on hub which I think needs different bits bolted to the frame, if memory serves. Mechanically speaking it'll...

SD MTB will be significantly more aggressive in direct comparison to the Homage. Granted both bikes are plenty "comfy" compared to a race bike, but the Homage is intended to give a very upright riding position, especially with the comfort option. 2023 with low miles at a discount is certainly a...

I find most R&M folks "graduate" into their bikes. That's to say it's usually a 2nd or 3rd bike for a user versus a first one. Now with the increased pre-owned bikes in the market that still feature the 4th gen Bosch motors there are quite a few options for folks with a tighter budget. Comparing...

Nothing wrong with putting some more road oriented tires on a SD MTB, or running knobbies on the road for that matter. Biggest differences in the MTB version is they're all Performance CX motors, burlier suspension spec, traditional stem/cockpit, and no fenders. What year is the second hand...

5k miles on the original cassette is suspect. If they install those new parts a new cable and housing is required too. The fact that they didn't replacement is a key suspect, it's a cheap wear item, replace before you "think" you need it.

Did they change the cable and housing too? How much stretch on the chain? When was the cassette replaced? How do the teeth on the pulley/jockey wheels look? Way too many variables to blame the least failure prone part.

Which Benno do you have? There's a couple different front basket/rack options and a few of them are on sale. Did you have your eye on one in particular? Happy to check pricing for ya, message me for more info if you'd like!

Head to robertaxleproject.com, they've got a decent tool to make sure you get the right trailer axle/attachment.

I can chime in from the shop perspective should anyone wonder why they'd get that answer. For us there's a few big variables that dictate what we're willing to have in our building and deal with. 1) We want short queue times for clients that DID purchase bikes from us. This is getting more...

Nope, I'm saying the opposite. Bosch kept the names the same (or very similar) on their drive units, displays, and batteries so it's easy to mix up. The Kiox, Nyon, and Smartphone Hub share the same wiring harness and can be swapped. The Kiox 300, Purion 100, and Smartphone Grip are all...

Smartphone Hub is for the Active family of drive units and battery, Smartphone Grip is for the Smartsystem family. Not cross compatible. As previously mentioned you can trade out the Hub for a Kiox or Nyon and still charge your device and use the app. R&M is the only brand we sell that equips...

Every brand has a different philosophy. Tern, for instance, is all about a compact footprint so smaller wheels = less space. Yuba does it for the deck height as mentioned. Benno uses a few different sizes, 24" on the Boost.

If you're ready to consider a different bike the Tern GSD is the hot setup with the Bike Tow Kit! https://www.ternbicycles.com/us/accessories/471/bike-tow-kit Otherwise a tralier can work pretty well too!

And the batteries explode in apartments killing people...

It's not R&M's fault, it's the hazmat status of shipping paint in the US. BMW, Ducati, Triumph, and other high end moto companies don't sell touch up paint either.

Official word is no color code is available. Should someone want touch up paint a body shop should be able to match the color and mix up a bottle for touch up.

We had a Multicharger that just arrived with some bumps and bruises. I just asked this question to R&M direct and will keep you posted with their reply.