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Hi @jmp470, What type of riding will you mostly be doing?

We will absolutely work with any customer to get the components replaced, please do not hesitate to reach out if that happens. I am happy to hear you found a resolution on your own, but we are more than happy to be involved to find a solution!

Hi @homerd74, I am sorry to hear you are having that issue! Please do not hesitate to call our Tech Department @ 1-800-646-8604 to assist in diagnosing the issues you are experiencing. We want to make sure you are delighted with your bike!

Absolutely, check the website to locate your nearest Dealer to work with them on a game plan for the Element and Trail Tracker! https://pedegoelectricbikes.com/dealers/

Awesome - wonderful to hear!

Hi @gobolts, how have the Elements been since you purchased them?

Hi @Ebikehokie Contact our Tech Department and they can run through a few diagnostic / examinations with you to help figure out what may be going on. Depending on purchase date they may be able to help with reduced cost on a replacement as well support.pedego.com or 1-800-646-8604 press 2

@legendkurado Sorry about the late reply! The industry has been wild. Right now we do not have plans for this upgrade on the Trail Tracker.

Hi @JohnMcD & @Deacon Blues If you can provide me with Ticket Numbers or the Pedego Dealer you each are respectively working with I would be happy to look into this to help you get the issues resolved ASAP. Can you reach me at [email protected] or on here if needed. Thanks!

Chief Product Officer - Pedego

I know this is not the most luxurious resolution, but taking a file and removing some of the paint in the dropout (if there is any) may also help resolve this issue.

Hi @Perfectagain Are you removing the lock washers when you are taking the rear wheel out, or are you leaving them in the dropout during this process? I know leaving them in while you pull the wheel out can contribute to making this process more difficult.

Hi @HvR We list 250lbs for our bikes, but in reality you can exceed this without issue (above 300 may produce breaking spokes, I would suggest you keep a spoke wrench handy or make sure you have a Dealer perform tune ups every few months if you are to ride consistently) Currently Mag Wheels...

Hi @John from Portage, I want to make sure you are enjoying your Pedego. Please send me an email or call me - [email protected] or 1-949-205-9975 and I would be happy to address any ongoing issues you have to make sure you are delighted!

@Perfectagain Yah! I'll send over an image of the setup later tonight.

Hi @Steve5767 Check out adjusting the"B"set screw on the derailleur, this will put more tension on the chain! Below is a link to a Park Tool Derailleur Adjustment video that starts at the "B" set screw adjustment.

Hi PerfectAgain We make purpose fit Stretch Pannier Bags now! :) (The link description is wrong, but the page is correct) https://www.pedegoelectricbikes.com/product/pedego-stretch-bag/

Hi Deacon, contact our Tech Dept (1-800-646-8604) and we will get that power cycle issue resolved. It is a sleep miscommunication bug that we have since fixed. As for the trip meter, a software update on the display will resolve that. If you cycle through the display settings does it show a C...

Hi @BoBaBouhy Adjustments were made on the controller software architecture to ensure pedal assist power is continually given as the battery SoC drops. This means that on old software when your battery SoC level was dropping during riding your top speed was reduced, the new software the power...

Hi Everyone, If you feel that your torque sensor may not be working correctly it may just need a little adjustment. The angle that the bottom bracket toque sensor sits in the BB may be off a bit, which can mess the signal up. Take it into your local dealer or call the support line @...