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Finally shipped... but ground. If it fixes the problem it will make it close to 4 weeks from receiving the bike DOA to up and running. Not a quick process so I'm keeping my fingers crossed.

Yeah, I had to do it in a Best Buy parking lot. It was no fun at all.

It is probably jumping off for a second making it feel like a slip. The guide plastic looks like it's getting some wear so it is certainly not staying on the ring all the time. Mine didn't come with a guide but I added one and that's how it would feel. Taking 2 links off will help.

It's really ridiculous. Last Tuesday I was told my parts would ship last week but nothing shipped and no follow up.

Haven't had an update since Tuesday and nothing shipped this week....

Nice!

I had a couple rear wheel flats in the first few weeks of my CSS so I bought Marathon Plus tires and just use normal tubes. Haven't had a flat in over 5k miles: https://www.amazon.com/gp/product/B00277GFDU/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

It sounds like bangs, chips, and dents are common but DOA not so much. At least not on these forums. But good luck and let us know! I just shot them an email asking for an update and if they could use a faster shipping method. Ground would push my repair back yet another week, or more, and...

I'm thinking maybe now that the original post came back after going MIA that it's best to just post there: https://electricbikereview.com/forums/threads/blue-hyperscorpian-experience-spoiler-its-not-good.36090/

That is really bizarre that lililtaco's thread went missing. There was nothing inappropriate, just a critique of the condition of his bike and the support he experienced. Is that common in these forums? That was weird but the thread re-appeared. No update from here, still waiting on a...

Warranted, totally. I have purchased 3 bikes, 2 real issues. Minor issues were handled swiftly but non working issues have been a grind. If you are comfortable troubleshooting electrical problems and installing replacement parts yourself they are a good deal. Otherwise I would recommend...

That is a pretty crappy situation. I think giving the option of shipping the replacement in advance, with a temporary charge on a credit card, could have handled this much better. It would have also given you a return shipping box.

Wow, that really sucks. Were they going to ship you another bike or were they requesting you to send back parts or for repair / replacement? Never mind, saw your post. Today they told me they are planning to send a controller, wiring harness, & upper battery holster & lock with hopes that...

You asked what a better plan was, multiple people responded, with one or how they would expect a company to respond. Even some with experience in the production and techsupport management. Just because you disagree doesn't mean other people are wrong. Then you become condescending again...

Got to see the bike in person today. Took the seat off and disconnected the controller container box. It's not easily accessible and not what I would consider an end user level repair. A bunch of connecting wires are in the down tube. The Scrambler was much easier so this should be...

Out of curiosity have you ever worked in, or with, shipping and manufacturing? It has been pointed out how you manage this. As J.R said: " If you are customer/bike #3 and it's dead, you should get bike #4 or the one in the warehouse that's ready to ship. Either that or the part from it...

Manufacturing shortages and supply chain issues happen all the time, for various reasons, but its not a get out of jail free card. You can sell less product and keep parts for spares or choose to sell lemons and deal with them later. I don't know why any paying consumer would defend that...

Dude WTF with the patronizing, I'm not posting because I having a problem after a lot of use on my bike. I'm posting because it shipped untested (most likely) and arrived DOA. I manage a technical support team. When this happens this is priority # 1 and I'm furious with my companies production...

I'm pretty upset right now. You can make your own conclusions but its feels like I'm getting screwed on Russian Roulette on who gets a defective bike. Welcome to back of the line if you were an day one backer. " Looks like we were able to pinpoint to the controller being at fault. We're...

Thanks and will keep you updated. I hit up a bunch of the social network sites last night / this morning. I also left a message yesterday evening. I'm not being an ass or demanding anything, just trying to get an update on what's going on. I just got a response now that they are still...