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However, the company is out of business. The owner already agreed to refund my money, but I want the bike to work… there has to be a way to find something out like this due to transition of ownership.

That does make sense…

I just purchased what looked like a brand new electric bike at a garage sale for $750. I charged it and can’t unlock the bike because of the passcode. Is there anyway to hard reset it, previous owner can’t remember it??? No website help and APP no longer downloadable…