Search results

I was looking at trunk bags and baskets with the MIK attachment system for my new Load 75 when something occurred to me - it appears to me that the forward bar of the MIK attachment framework is far enough forward under the seat with the Load 75 rack that if I wanted to use, e.g. a trunk bag, it...

Thanks @JVBulman, makes sense.

Update: My bike was finally delivered to Propel this week! 7 1/2 weeks in transit from R&M to dealer by “air freight,” one day actually in the air and nearly two months waiting on trucks. And the waiting isn’t quite over yet, apparently they now have a bunch of bikes to set up ahead of mine...

LOL, I think it’s simpler than that, just tell customers 6-7 weeks and possibly more, not 2-3, and if you have no control over it whatsoever and it may end up taking 2 or 3 times longer than advertised or expected, you’d better tell customers that before collecting their money. Otherwise...

They were complex indeed @webcurl, that heavy box went from one continent to a second and then finally North America as a third, and also included large lithium batteries. And in any event you seem to be trying to sidestep the point - if you cannot make good on something, don’t sell it, which...

Yes @webcurl, it is, but more importantly, it's just as much about what they're selling, and they indisputably have control of that. I have received other international shipments during the pandemic, including a 2 meter long almost 100 lbs. box, in what might be slightly longer than usual...

Makes sense, and sounds like you did as right by the customer as you could under the circumstances. Of course, I've since been looking at various other sites and found a variety of delay stories (though more seem to be related to promised build dates not honored), and if you're the person it...

I'm pretty sure @webcurl was joking @Alaskan. (Besides, this is a web forum, isn't s### stirring all we do here? ;))

Thanks for chiming in @JVBulman, that’s interesting to hear. You had someone pay for air freight and their bike sat for 8 weeks? Did this person’s head explode? Honestly I’d say the needle on my purchase experience is turning south at this point, it’d be one thing if there was an express...

Update: One more week has passed, now ostensibly 5½ weeks after going out by air freight, no sign of the bike. I did get a little more info, it's allegedly been through customs for a while now (at least a week, perhaps substantially more) and is reportedly just sitting somewhere waiting on some...

Greetings from across the Pacific Noob, ride safe & enjoy!

I won’t pretend at awareness of the arrangements between R&M and their dealers but even if your premise were correct I disagree, the dealers did the work to earn what they made on those bikes, R&M should make them whole, there’s no reason the dealers should be stuck having invested money and...

Seems to me offering a full refund is about all people can ask and better than most OEMs would do though I feel the pain of having to return it. Asking for cost on another bike on top of having had the use of the Packsters for free strikes me as asking to be double compensated, effectively...

That sounds like the best possible solution I could have imagined for customers in a difficult situation. Kudos to R&M for handling things with class. I can’t imagine most automotive OEMs, by comparison, being nearly as responsible and respectful of their customers.

I concur Alaskan, asking people to ship them back to Germany and be without them for months would be unreasonable. Hopefully they can and will quickly engineer replacement steering parts and have them installed by qualified service centers here. Otherwise the only options would seem to be...

I don’t have my R&M E-14/Gates setup yet so I cannot speak to that, but I have two Rohloff bikes and also two Schlumpf drives (one bike with both), with 20k+ miles over the last 14 years, and I greatly, greatly prefer them to my derailleur setups - and while an anecdote is just that, I...

Exactly. I think maybe they have stuff going on re: the trucking that has rendered this no longer as quick as it used to be, but if that's the case, they probably need to communicate with the dealers that air freight is now potentially 6+ weeks in order to manage customer expectations - if you...

Could be but if so, they didn't give me any info that leads me to believe this is the case - and the way R&M described it to me when I pinged them to inquire, it can regularly take 6 weeks even without customs delays, referring instead to the difficulty of getting stuff trucked to air freight...

Update: While my bike shipped out 6 weeks early, it's not here yet and it has been just over 4 weeks since ostensibly going out by air freight - my dealer doesn't have it and has no idea when they'll get it, and R&M didn't have any other info to add beyond that air freight commonly takes up to 6...

Ha ha… the ultimate downhill limo service. How does he carry the boy’s bike?