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UPDATE: Himiway has been providing great email support. Gave me instructions to try to fix my problem. No results, so they are sending me a new front suspension fork. Said they will reimburse me if I take it to a bike shop to install the new fork. Should get the new fork in about a week...

Thanks. Himiway is responding to my problem. I hope they help me get this resolved quickly.

Just received my new HImiway Cruiser (All Terrain Electric Fat Bike) last week. I think I am going really enjoy this bike. Still waiting for the Step Through bike to arrive for my wife. I noticed that the front suspension does not move. I tried all the different settings on the top of the...