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Out of curiosity. I looked up Aventon and Rad on LinkedIn. I know RAD is bigger, I don't know how current this info is. Aventon shows 32 employees total, RAD shows 384. I believe you can list company employees ,or at least some managers. For someone having major support problems you might be...

Maybe they should send some marketing folks to support? Curious, you see few bad reviews on their web site. Beginning to think they are good at automated emails not much else.

No more problems,so far. But I had logged a call with support just in case of more related issues. 2 weeks. So far no call back from my support email. A few days ago, I l I get a 2nd call. Same response so far- NONE. I love the bike. But I am concerned about lack of support when I have a major...

14 days still no call back! It seems once they make the sale and get your money. They are not very interested in your ebike issues. I logged a 2nd call several days ago. Also no reply.I'm beginning to think I need to try to sell my ebike before it has a serious problem. And go to a company thats...

Are the suspension seat post on Amazon? What size? I have an Aventure.. thks.

I ordered a rear rack when I bought my bike. It didn't come with the bike and it got lost? I think they were back ordered at the time. also? When I was able to contact support. They finally ordered another one for me. I finally got it. It took about 2 months or so. My rear tire also had a slow...

Is the charger for your wife's bike the same as yours? If so it might be worth trying her charger to see if you possibly have a charger problem.? Or if the chargers are the same. Will your charger work on her bike?Just an idea. I'm not familiar with either bike ,I have an Aventure. I'm guessing...

I purchased a Aventure in late june. I have usually gotten good support. Once I finally hear from Aventon. I logged a call a week ago. So far no response. Mon. Will be 10 days. If they are this busy. due to bike sales, they need to grow their support staff ? And,or change their support model to...

Just following up looking for more on comfortable seat. Or susp seatpost. I thought my butt would toughen up. I have about 230 miles on the bike in 2 plus months.. My.longest ride is about 13 miles in 45 min. Butt hurting after that. I could probably do 15 miles. My average ride is 8 to 10...

I was stopped when I powered it up. I don't think I had the brakes on, but its possible. I was on a uphill. Another test run later today. Battery shifting/ power off is a possibility ,but I was going downhill on a paved road.

I have an Aventure with almost new, .ost 200 miles. I was riding my average ride several times a week. Approx. 8 miles on pavement. I was going down a hill and the display turned off, I stopped , no power. I turned on the power and the display came up with a E25 brake error. It cleared , no...

I suspect this is a easy one for. more experienced cyclist. I have no experience with bikes with derailures. I haven't ridden much since I was a kid. A long time ago. Today while riding my chain jumped off and is stuck between the frame and the smallest gear. Is there a easy way to resolve this...

Maybe suspension seatpost is a better first step for me. Possibly go with cloud 9 seat later ,if needed.. I believe the cloud 9 seat is larger?

Did you get your suspension seat post, if so did the shim work ok,? I'm considering a suspension seatpost and/ or maybe a cloud 9 seat on my bike. Apparently Aventon doesn't sell a seatpost thats the correct size without shim?

Yes , I was coming almost to a dead stop(not intentionally). Very steep hill. Pas 4 too much, surprised .me. I don't usually hit a hill that slow , Especially a steep hill

Vehicles scare me too, not many options very close. I ride a lot in low, al.ost no traffic. Hilly subdivisions. I live about 7 to 8 mi from a 20 plus mile greentrail. I plan to ride when I csn. I ride faster on main roads, but no bike lanes here. Not a very bike friendly area.

I was on pavement. So it got traction, better off with wheelspin in this case. Definitely use higher geer on steeper hills from now on.

My new Aventure turned 100 miles today, 34 miles this week. pilot error. I have been trying to ride at lower levels at times, riding some with no motor, or lower levels 1,2. To get a better workout. I was riding slow and hit a steep hill. Not going fast, level 1. I was going very slow...

Are you using kenda tubes ?Same procedure to fill with flatout,I assume? I assume my front tube is zkenda. Not sure about rear replaced with tube I hot on Amazon. Flatout sounds like great stuff.

I havent tried any yet. I was comparing it to Slime. Maybe check Bolton bikes video demo, see which one he used? I'm not using anything yet, I have a almost new bike, ride mostly on the road, plan to rude greentrails. No tire problems except for a slow leak out of the box, replaced the tube