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Yes, our bikes are being sold in select Best Buy stores across the U.S. 🙌

No worries 🙌 !

Happy riding! 🚲

Hi there, you can file a warranty claim at aventon.com/pages/warranty. Our Tech Team would be happy to take a further look into this.

Hi there! The bike is 77 lbs and the front rack is not included.

the Pace 500, Pace 500.2, Level, and Level.2 rear wheels are functionally compatible however there are visual/cosmetic differences in the various versions. Mainly the rim shape is different between some of the models.

Hi there, have you tried hitting the side with a rubber mallet? We also recommend filing a warranty claim at aventon.com/pages/warranty.

If you find that you need further assistance, feel free to reach out to us at [email protected]!

Hi there, We do not recommend doing so, as this may hurt the batteries and the bike and will void the warranty. Thank you, Aventon Support Team

Hi there, You can checkout our YouTube channel. https://youtube.com/playlist?list=PL2mDpTsM1UtGjZ4XD7jc0LaDdrqbujQUp As well as our blog posts! https://www.aventon.com/blogs/aventon_bikes/top-5-ebike-maintenance-tips-that-you-cant-live-without...

Amazing! 🤩

Nice! Thank you for the support!

Hi there, we do not recommend charging any device and/or light from any model except the Aventure since this would cause issues and/or affect your battery life. Happy riding!

Hi, there- we have a rack designed to fit your bike. Check it out on the link below! https://www.aventon.com/products/aventon-aventure-rear-rack

Yay congrats!!!🥳

Yeah, we've been struggling and actively working to improve the response times. You will see more stories like the above experience where we are quick with responses and resolutions. Our phones are currently on Monday through Friday, 8 AM - 12 PM PST and can be reached at (866)300-3311.

Hi there, an E22 error means that the throttle cable or throttle hall sensor is damaged. Please send us a DM with your email address so we can take a look at the current email thread you have going on with our support team.

Hi Tony, were you able to resolve this issue? If not we have linked a video that may help!

Hi there, to confirm our rear wheels are specific to each model. A Level rear wheel is not compatible with a Pace 500. If you need further assistance please contact us at [email protected].

That's awesome! Thank you for confirming! 🙌