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Regarding #2 - faulty controller. Just to verify, are you talking about the Smart Gateway or the RideControl at the handlebar? I ask because the shop it’s at has intermixed the terms “controller” and “smart gateway”, as the second part they replaced they said was the controller, but it wasn’t...

First post but I spent a significant amount of time reading this forum and FB forums before posting. And, I didn’t drop it off to my LBS - as I said in my post, I took it to another dealership that’s more than just a husband and wife running a storefront. They have a fairly large service department.

I just got off the phone with my LBS, they called me as they just got back from vacation and today was their first day back with the store open and were swamped with repairs. They are calling their Weblink rep tomorrow and seeing what they can do. I’d really like to have it fixed - there really...

That’s funny, because on the previous bike, I was able to ride that battery down quite a ways past 20%, which is what happened when I discovered that the battery charger had failed. (I had it on the charger overnight, assumed it was charged, then discovered it wasn’t) In any case, it’s obvious...

I’m at my wits end. Late April I purchased a Giant Explore thru Weblink and had it shipped to my local dealer that I’ve purchased bikes from before. I had that bike for about a week until the charger died and I could no longer charge it. They worked with warranty and were told the chargers were...