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Your contacts seem to look ok. Mine had plastic melted onto the pins. The only thing I’ve done is use a 24” Velcro strap near the top of the battery that I ordered off Amazon. IMO, I think that’s a better option than a zip tie since I think there’s less play/stretch and it keeps the battery...

I never take the battery off the bike and keep it velcro’d to the frame at all times. I don’t think that makes a difference, but who knows, maybe it helps. My bike was working fine with no strap for a few months before the problem developed. All it takes is for a little looseness to develop...

Fwiw I bought this off Amazon, it’s $7. I only use one 24” strap. I have the CCS. CandyHome 20pcs Reusable Fastening Cable Straps and Cable Ties Set, Adjustable Multipurpose Hook and Loop Securing Straps for Cord Management https://www.amazon.com/dp/B06WVCGC37/ref=cm_sw_r_cp_api_i_.lUyCbP9XMR6H

I haven’t had any issues, so I’m not going to press my luck making any changes. They sent me a new connector when I first bought my bike since I had connection issues from day one. That fixed it for a few months before the connector melted. I never received a new connection kit though when I got...

I believe I received a replacement battery in August and haven’t had any issues since. I keep a cheap velcro strap attached at all times and never take the battery off. I don’t know if I’ll develop any issues again in the future, but I definitely would recommend securing the battery with a...

That’s what happened to my battery. Unfortunately, your bike is basically unusable now until you get a replacement battery. Did you have a strap for the battery? Since I got my replacement battery and had it strapped to the frame, I haven’t had any issues since. They really need to address this...

I have no clue how often this will occur. Maybe it’s only 1%; maybe it’s 10%? It’s just a guess. I had a battery fit issue on day one. After getting a new battery downtube interface, I had no issues for a few months until the connector melted. I received a new battery, but didn’t get another new...

Again, I’m not an engineer, but it seems like a very simple and cost effective solution is to just make the male connector spring loaded so it’s applying constant and direct pressure against the battery connector. It only takes a small amount of movement to cause the connection to fail where the...

That's good the straps resolved your issue. I have one velcro strap that I use to keep the battery to the frame. I think it's been about 4-5 months since I got a new battery, and I haven't had any power/battery issues since. It's not ideal, but it works. Juiced really should come up with some...

You might need a brand new battery if the contacts have melted. If you look at my thread from a while back, I had the exact same issue. The bike would work on occasion, but then suddenly cut power after riding for 5-10 miles. I’ve had a new battery now for about 5 months and haven’t had any...

I’m certainly not an engineer, but it seems like a simple fix could be making the socket spring loaded so that it would provide constant lateral pressure to the pin connector. Just my uneducated guess.

Yes, there’s two 24” straps. I just ordered this pack since it was the cheapest I saw on Amazon, even though I only needed the one 24” strap. It wraps around the battery and frame and keeps it secure.

It’s too bad they haven’t fixed this issue. It seems to be a flawed design, even with the tube being widened to accommodate a wider battery. There’s still nothing that keeps the battery from moving laterally. I bought some Velcro cinch straps off Amazon a while ago, and haven’t had issues with...

You might have one or both of these issues. The first is a battery fitment issue, where the battery has some looseness to the frame. The other is you might have some damage to the pin connector. I had power either completely cut or cut out very briefly before regaining power. Check the pin...

Thanks, I just took my bike to the local bike shop, and they actually referred me to a different one. I'm going to wait to see if there's anything Juiced CS will do or recommend.

Did you have to get the rear wheel rebuilt, and did you order a replacement rim from Juiced or find another option? My rear wheel developed a crack about a month ago. I had the rim trued up and it lasted about a month and is out of alignment again. It looks like the crack is bigger now and...

I live in San Francisco and there are lots of steep hills. I haven't ridden on any of the very steep hills yet (24% grade or higher), but my route to work and the gym has 10-15% grades but over distances of less than half a mile or so. I have the bike in 9th gear most of the time, but will...

I picked up my bike today from the shop. They said I have a dent in the rim, and it possibly may have a slight crack. It took a while for them to true up the wheel. I'll have to keep an eye out to see if the rim is ok. I definitely plan on checking the spokes and tires often. Hopefully my rim...

I’ll give a different example. I bought a Jeep 4 years ago that had transmission issues out the gate. I had to take it in 3-4 separate times before it was finally resolved. I also seem to get a recall notice every few months and lemon law letters every week. I actually never thought I’d buy an...

I wouldn't say I'm patient or have any brand loyalty to Juiced. I definitely wish I checked out other bikes before I purchased this. The upfront cost vs. feature set was compelling, but I didn't fully consider potential issues with buying a direct to consumer bike. I've even contemplated...