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It's actually a 36mm wrench (my size error). The mechanic who setup up the bike before shipping told me to straighten the stem and tighten the 2 bolts, use two 36mm wrench to set the tension needed between the 2 lockings under the stem. When all is good with the lockings tighten the set screw in...

Thanks guys. I ordered a stand from Ultimate Support that can handle 85lb. The shop that sold the bike told me it weighs close to 70 lbs. The stand I used for decades can't handle this weight. The last time I bought bike stuff was over 5 years ago and none of it is compatible with this e-bike...

Wondering what bike repair stands people use to support the weight of the R&M bikes.

Thank you for the answer! I'll get a Torx wrench set for the Delite and all will be good.

I have a question about the bolts installed on components of the Delite. What is the technical name for the bolts on this bike? I need to update my bike toolkit so I can make adjustments when needed. The L wrench set I currently have is not going to work with this bike. What do other R&M...

Thanks for the video post and plastic cap image. This helps with visual reference. Tomorrow, I will talk to the person who setup the bike. I am sure this will be an easy adjustment to get the bike ready for a ride.

David, I can adjust the stem clamp by loosening the 2 bolts but I need to know how to adjust the tension in the headset and the bottom of the stem clamp so there will be no play with the fork in the headtube. Looks like the top of the black plastic cap on the stem can be removed but I do not...

I received my Delite yesterday and hoping someone can explain the correct process for repositioning the stem. The components with the bike are different than traditional bikes I have owned and worked on in the previous years. I am wondering if the black plastic cap on top of the stem is...

Really a shame with the lack of dealer support. I had considered a Stromer from Kozy's website as the videos I viewed of the bike looked excellent. Really great looking bike with nice features and performance. Hope you get your warranty issue sorted out as the bike is an expensive purchase...

Alaskan, There is a thread on an MTB forum with positive feedback for the the Moto X as street tires. I have been considering the G-One Allrounders. The specs at Schwalbe are very similar with G-One & Moto X for rolling and road grip. Slightly higher for durability with Moto X. Most of the...

I have not ridden this bike just yet and not familiar with Eco mode. Is Eco minimal use of battery assist? I wonder if choice of tire can make a difference with total mileage before the battery system depletes. I have been looking at Schwalbe Go One tires which appear to have better road...

Is it possible to get 90 miles or more with the 2 batteries on your Delite or is 50 mi. the limit with the battery capacity? With the hills in my area a heavy bike will be an issue if the batteries are depleted @ 50 mi.

I am planning to ride a Delight and nearly all mileage will be on roads instead of trails. Road conditions in my area are not the best with cracked pavement, rumble strips in some shoulders and a lot of debris from construction trucks. Some gravel shoulder riding when roads are under...