Search results

Actually, it may be solved after all. They replaced the controller this time as well as the torque sensor. The torque sensor is just a strain gauge and very little can go wrong with it but the controller could be faulty in the way it interprets the signals. That is what could have caused the...

So, it appears that the mystery has not been solved afterall.

I have a response which I have copied and pasted: Rize Bikes (Rize Bikes) Jun 16, 2020, 10:04 AM PDT Hello Bill, Thank you for those photos. I've spoken to my tech guy, and this is the email I got from him: "Jay, The hole at the bottom is not melted from the torque sensor. It is...

Well, it is still Sunday and I found a Canadian Tire with the correct tube in stock. I installed it and am waiting for the battery to charge. It will be interesting to see whether the torque sensor will fail between now and tomorrow.

I made a very interesting discovery which solves the mystery of the bottom bracket squeak and the repeated torque sensor failure. Since slime dries up with time, I decided to put in a tiny bit more into each wheel in preparation for a long ride tomorrow. When I finished sliming the front and put...

I HAVE MY BIKE BACK. It runs better than ever and I am very pleased with the service Rize gave me. There were actually 2 issues: one was the torque sensor failing and the other was the stripped threads on the crank which could have been caused by me. I admitted that I may be responsible for the...

I can report on that now based on 3000km I have ridden during the six weeks that my bike was running properly. You have probably noticed that you must pedal a half revolution or so before power kicks in with a cadence sensor. When that happens, it is all or nothing as if you were flipping a...

Phoned about my bike again today and was told Purolator was holding the parts in their warehouse for a few days so the Rize technician will go today to personally pick them up. Jay told me my bike will be fixed as soon as possible. I admire his dedication to customer service. I was originally...

I phoned Rize this morning for an update on my bike and was told they ordered a new torque sensor and new controller which should be in by the end of the week. The man I spoke with thinks the first torque sensor was improperly installed at the factory and the internal wires were frayed. The...

I can give a lot of encouraging news about Eprodigy because I had one when they were still called Epik. They are local to me so I know them quite well and have nothing but good to say about them. One time I had a funny feeling from the motor in my Whistler, made a phone call to Melody, and she...

Thank you for your kind and encouraging words. I had a chance to speak with 3 other owners of the same bike and neither of them had any problems. It seems the problems are unique to my bike and Jay honestly seems interested in fixing the problem. But new problems keep popping up. I mentioned to...

I think it is a good idea to give a 2 month follow up on this bike. Shortly after my last post, the torque sensor stopped working and I had no pedal assist. Rize Customer Service responded very promptly with excellent service but they hit a snag; the threads on the crank were stripped and they...

For those of you concerned about after market service I can testify that it is excellent. My bike developed a squeaky bottom bracket which indicated a possible need for grease. But I found it impossible to remove the crank bolt to get at it. I emailed Rize and they invited me to bring my bike...

For those interested in further information, PAS Level 3 was a lot easier than Level 2. It actually felt like an electric assist instead of my having to do most of the work. I estimate about 50-50 and I was not tired after getting 130 km. out of the battery at 20 kph. That would be 80 miles at...

WELL, I Hit 160km. doing 75% of the work but that was too hard for me, I may go to level 3 or even 4 next time. I would like to strike a balance where I am doing half the work plus going faster than I could unpowered while still obtaining fabulous range. The battery percentage is absolutely...

Update: 122.2 km. so far. 46% Battery remaining. 2 out of 5 bars remaining on LCD Screen and 2 LED's remaining after pressing button on battery. Assuming BMS shuts down the battery at 20%, I should still have one quarter of my battery remaining. I have done 8 hours of riding out of the last 48...

That is actually a very good question but I keep mine indoors and seldom let it out of my sight when I go somewhere. I have owned 5 e-bikes and 2 electric scooters and none have been stolen yet. I was thinking some sort of aerodynamic tailbox instead of panniers. Although with the mileage I am...

I have put 75km. on in the first 24 hours of ownership which translates to just about 47 miles. I spent most of the time at pas level2 and the battery still shows 68%. The LCD shows 3 bars out of 5 and pressing the button on the battery still shows 3 out of 4 LED's. Even though I was...

I received my Rize City today, a day earlier than expected and was able to ride 25 km. before the rain started. The Rize employee assembled the bike in front of me and he had difficulty adjusting the front fender so it would not rub the wheel. Those who assemble their own should beware of this...

I have never had problems with water in my electrical systems during rain on any e-bike so far. My problem has been constant flat tires which become a major job with a rear hub motor. I now have learned to Slime the tires on any new e-bike I get. But the majority of Slime is made for tubeless...