Search results

As far as I know, EMTB mode will not be offered at all on the Allant. This is not a shortcoming due to Bosch and their design of the system architecture but Trek. MFGs decide what software is allowed to be loaded onto the actual bike and can enable or disable certain modes when the bike is...

That is totally normal. Car dealerships do the same thing depending on the update. We charge to do firmware updates because the software and training cost the shop a lot of money to license and use. If you are getting a tune-up on the bike, I will usually waive the fee but that is because...

Actually my boss has encouraged me to post more. I have had some interesting life events that have led to me not being able to post as well as 3 other jobs outside of the bike shop to help pay for my addiction to bicycles. I am back at the request of the boss man to try to help everyone and...

Ill answer all of the battery questions in one go. From the factory, the battery RIB system for the allants are adjusted but it is only a partial adjustment. We are trained to re align the battery using the security screws at the top and base of the system before the customer takes delivery of...

Well, first of all, I'm glad you're ok. There is a lot that can go wrong falling at any speed so I do hope your recovery went well. As far as the bicycle, there are many things at play. Ultimately, it appears the Knockblock stopper has sheared off along with the screw head. This poses a pretty...

Hi Everybody! I am a Trek technician and manage the service department at an authorized Trek dealer. I sell and most importantly, service many Trek bicycles. I have extensive experience working on Trek and Electra branded Bosch bicycles and have many answers to important questions you have...