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First let me say that these Aventon Aventure e-bikes are terrific in many ways. They’re sturdy, the 750 watt hub motors provide lots of power and acceleration and the design is beautiful. However, if something goes wrong with your bike, you are in world of hurt. Aventon Customer Support is an...

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Aventon “mis-Aventure” Disastrous Customer Support

Hi, Thanks for this link to the Better Business Bureau. After I submitted my negative report on Aventon's miserable Customer Support, I noticed a number of replies from Aventon to disgruntled owners. This may indeed be the most effective way to reach them.

HI David, First let me say that these Aventon Aventure e-bikes are terrific in many ways. We own two step-throughs. They’re sturdy, the 750 watt hub motors provide lots of power and acceleration and the design is beautiful. I would certainly recommend them to prospective buyers. However, if...

Hi Mudcamper, I've had a nearly identical situation. My battery died after only 347 miles. It quit in the middle of a short 3-mile ride. I submitted a Warranty Form on August 30, 2021. And over the next four weeks, I provided proof of purchase, serial numbers, as well as images and videos of...