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Hi Andrew, I had this problem with Steps drive after several thousand kms in all weather. If you check my earlier post, suggest a good clean of both male and female terminals (metal polish, ear bud, flat blade tool and bit of rag followed by metho wipe and finish with petroleum jelly). Fixed it...

some close-out comments on the e10/e20 problem. I found the top key block is meant to be 'loose' within reason as this enables the battery to find it's best position. One screw was slightly loose that's all. However the real problem was with power connector pins on terminal block. I cleaned them...

I have exactly same problem today. Can reset then happens again randomly. I believe it is loose connection between battery and terminal block. Hit a bump and it momentarily breaks the electrical connection. On closer look I see the top block with key is loose on the frame. Vibration has loosened...