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I add to the inferior customer support comments. The only thing they did well was send 2 free tire levers after I bought a Level. If they switched to Zoom brakes after my bike was sent in July, I wonder if they are paying their OEM suppliers as poorly as they are taking care of parts orders.

I got one of those spoke tools in a tool box from aldi. It has wrenches,hex all kinds of tools and was like 16 dollars. The metal fatigue ages spokes and the torsion from braking.

I think Marketing has a phone number. (866) 300-3311

Sorry to hear that. I bought Level July 4. 2-3 rides and power quit 2 miles from home. 4+ days to get e-mail response. Yanked around with slow responses and eventually they asked for Pictures. My pictures were poor quality but they "saw" a connection problem on female battery terminal...

To be more technical. I ordered a Level. It was shipped in 5 days. I rode it 2 times and the power failed. Took 4 days to get an e-mail response and another week after sending pics to be told they would replace battery. Said they expected batteries mid August. Aug 25 Fed ex had a...

You mention spokes. Big problem. Sorta Heavier Bike Heavier total load, Heavier torque,torsion by disc brakes on your hills More rotation torque from a mid-drive and low gears. That means a little spoke wrench and going spoke to spoke tighten a quarter turn with spoke wrench. Having said...

Some places powered vehicles fall under lemon laws and they have a large obligation to repair or replace. If you have 4 visits to the shop or 30 days where it doesn't work. You would think bikes sold mail order would be sensitive to online reviews.

Get nervous about spending? I own my 4th e-bike and I find an argument to stick to lower priced bikes. For one reason, theft. I ordered an Aventon July 4 online and it shipped in 2 days. I always enjoyed buying trek bikes because they are required to be set up by the dealer and the...

I have a Hyper-ebike I destroyed bent the rear wheel. I called them and they quoted 35 dollars for wheel,motor,spokes assembly complete. Some cheap bikes have cheap parts. bad news the wheel was on backorder. Some cheap bikes have cheap parts.

I bought a Trek seat post for $29.99. Pavement suspension seat post. I had an earlier new e-bike and the seat was too low. So I needed around 4 more inches. I ride 400 plus miles a month and the shortcoming is the saddle. Just my opinion, I try to go cheap also because of potential theft. I...

I bought my Garmin radar at REI The dividend is the discount. The mid drive is a plus. The 250 W is not a plus.

I ride without ear phones. When I pass riders, many have ears plugged and don't hear me. I bought a Garmin radar for my seat post. Now it works if I have a lower height item on the rear rack. The little Garmin edge can mount aft of the Aventon display. But when I use a full size android...

Metal fatigue will break more spokes over time. I think the torque of hard breaking using disc brakes also is hard on spokes. Spokes are identified in gauge, not mm.

I office in a high rise bank. They use a 60 year old lock smith 2 blocks away. My Grandad was in charge of building the tower and used custom doors, and hardware. The lock smith has a huge shop and it took a long time to find a blank to match my Hyper e-bikes. The Aventure key is cut with...

I bought a lunch box from Costco. It has 2 ice walls and holds 3 bottles. It's handle snaps over the handle bars. Actually with e-bike I don't work as hard uphill, up wind and my average 32 mile trip is 1 hour shorter. I did a 28 mile trip on an organic powered bike at 107 degrees 2 years...

I once bought a new bike on line from Bike Nashbar. It went out in 2 years and they replaced it lifetime warranty. They went broke.

I tore a chain on a good mountain bike 1 mile from Walmart. i went to Walmart, bought a Roadmaster and rode home. In 1 year, a wheel/bearing, broken spokes, busted brakes, Shifter and cable. The cost of parts, (under warranty) were as much as the bike cost. Every single component was inferior.

I have a Trek, Fuji Roadmaster and Hyper. Hyper is better than other dime store bikes. I do 5,000 miles a year. 120 miles last 4 days. Quality? I have owned 16 large sailboats. I notice most bikes use metals inferior to boat hardware. The 2 features that caught my attention on Hyper was...

You need to shift to a better repair shop.

That is a good question. The tubes come packaged and indicate the range of tire widths.