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Hi! I was looking for a specific model and size of an ebike and this shop is the only one with 1 in stock, but I can't find any reference and they don't accept paypal as the payment option. Have you ever bought there? Can we trust them? Thanks! Regards.

Hi! I have replaced my rear brake hose (bh59 to bh90). I had to pull hard but it made its way out. Now when I try to turn on the ebike all the lights on the ride control one switches on (as usual) but then all goes off and the bike does not start :( I unscrewed the battery base (the part with...

I had something similar last year with my 2019 fathom e+. It was just after a full wash. There were some water in the battery compartment and after drying out all the water all went back to normal and never happened again since I always remove all the water after washing :D

I was changing the rear brake hose to upgrade my brakes on my fathom e+2 pro and now the bike won't turn on. Ride control one switches on all lights when pressing on, and then suddenly it turns off completely... I checked that no cable were damaged or moved during installation but I removed...

Hi! I just discovered this awesome thread and I would like to add a bike to my Giant Fathom E+2 PRO. I really like the Lezyne Macro Drive 1000 light, but it says it needs 9.75W (Giant says 9W max). Lezyne says that they have tested with 6V 1.5A bikes and it did not work :( but no mention to...

Oh sorry. I removed the battery and cleaned well everything... did you try that?

Search for water in the battery compartment. I had the same problem for a while after a wash :)

I spent 3 hours at the hospital because of several injuries on my right leg and arm... thanks for asking. P.D: the dog did not receive any damage...

Hi! Yesterday a dog appeared from nowhere and it got stuck between both wheels. I had a big crash. The bike does not look bad (damage only to derailleur, pedal and grip). After cleaning and swapping the damaged parts (or repairing) I noticed something that I am not sure if it was there...

Yes! They sent me a paper with some measurements and options but I still have some doubts... I have ordered the syntace 12x1.0 160-172 will see if it works. thanks, Regards

Hi Friends! I have bought a Thule Coaster XT but I need an adapter to be used with my Giant Fathom E+2 PRO Ebike rear wheel. From the manufacturer site, the axis description is: "Giant eTracker Boost, Sealed cartridge bearing, 6-bolt, [F] 110x15 [R] 148x12mm Thru-axle, e-bike optimized" Can you...

Sorry I did not mention that my main problem was that the battery was falling down when unlocking it with the key, without having to press the release button on the battery itself. This was the main issue I solved by reattaching the screws. The problem of the battery showing some gap between the...

Yes they are. They just keep the locking mechanism in place. Even if you remove them completely (I did) the mechanism will not fall down because it is still locked by the key in lock, so no worries about that. Just be careful to put a hand on the battery so it does not fall down when adjusting...

Hi! Yes, the two screws that you can access even without removing the battery. Just unscrew a little, move down the black piece a little and screw again. 30 seconds and it will be fixed. Please let me know if you need further assistance ;)

I ended up buying a 17.5Ah battery for my bike with Samsung cells and it works perfectly! 5A charger is on the way... If you are interested in buying my used 48v Reention/Dehawk 14Ah battery still under warranty just send me a pm :D

Hi, I didn't know about kinekt (first time heard). Looks very good as well as expensive :D P.D: One problem with the suntour is that the steps to adjust the angle of the seat are big and you cannot get the exact angle you want, so I ended up with the seat angled up a little.

In my NCM I am pretty sure it won't work, the 2.35 is too close to the frame. I also did notice some performance decrease. Regarding the seatpost, the next one in quality is the cane creek thudbuster. I tried it in a friend's bike and I did not notice enough difference to pay for the extra cash...

I have the ncm moscow plus 27.5 that is mostly the same bike, and I installed 2.35 tires. They fit and the bike runs smoothly but I don't think you will be able to fit much wider tires. Mines are almost touching the frame. I installed the suntour sp 12 seatpost and it is one of the best...

Many thanks... understood. You have been very helpful. Please get some beers and send me the receipt :D Cheers!

Mmm... this opens up a new world of possibilities... can I just order a new reention battery with 16ah, 17.5ah or even 21ah from aliexpress or alibaba (I have seen them at 200$!!!) and make the switch in my bike??? That would be awesome!