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Ok folks, the Super Extended range packs were just approved and the first batch are being sent now! This Panasonic 48V / 17.4Ah pack is among the highest capacity packs on the market and will unlock some serious performance. We spent over a year designing and tooling everything in-house and...

We have now moved to the XT60 and XT90 Standard connectors for all our bikes to give the customers the ability to hack their bike if they want. Those connectors are super easy to get hold of these days. Additionally now we have finished a 78 cell (48V/17.4Ah and 21.0Ah) case that has so much...

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Hi guys, Yeah so to clear up the mystery... there are basically Cell Suppliers, Case Makers, Packing Companies, BMS companies, Frame Makers and Assembly. For our U500/U350 products, we designed and develop the case from the ground up. For the downtube system that we and some others use...

Please let us know additional information about your order directly to [email protected]

We are hard at work on the brackets for mounting the rack, stay tuned...

We have ordered more 10.4's and should be in sometimes in August. We are working at max speed pace on this as well as other projects.

The manual is still being finalized to reflect the updated bike. There is no way to reset the torque sensor other than to turn it off and turn it back on. It calibrates automatically.

We use a simple voltage meter to give a rough idea of the battery charge remaining. This dramatically cuts down on the complexity, but can be somewhat confusing if you don't know what is going on. That being said, it there was only one metric you could read, it would be the voltage. The CA would...

To adjust the seat tilt, you need to adjust both seat screws simultaneously. On the torque sensor: the torque sensor sometimes has to recalibrate so there is a temporary pause in the assistance. This is more noticeable if you are pedaling as you turn the bike on. You must let off the pedals or...

With most all hydraulic disc brake systems if you squeeze the lever with the pads not inserted, it may leak and even pop the pistons out completely. Please contact us directly so we can help you with the service of the brake caliper. [email protected]

The main pack can be charged on-bike or off-bike. The main battery charge port is accessible without taking the battery off the bike. The pack does have a USB port, however it is not being used to charge USB devices.

The 20" wheel size allows us to make the step-over section as wide as possible. The entire downtube is extruded like a wagon wheel pasta so you get back a lot of strength. A slightly larger wheel size like 22"-23" is more ideal, but you run into tire availability issues. 20" is nice since you...

Good to hear that you are having a good time on the bike. Please keep us posted!

Either way it is the same product. I will send you additional information.

Thanks for your inputs. Yes the LED on the pack we have less control over the mapping. In general those kind of LED lights are insanely overzealous. We need to drill down to the supplier of that voltage board to solve that. We spec it "monitor only" when you push the momentary button because...

Basically there are a few different ways to display the "capacity" of the pack. 1. Just look at the voltage: This the most basic way to see the "capacity" of the pack. The LED or LCD lights are bars are just corresponding to a voltage. But there is a disadvantage as voltage jumps around...

The software on the controller can be upgraded by us, however a proper CA integration will require a different controller with the appropriate hardware inputs. Non-CA integrated Controllers will need to be swapped with CA-ready controllers. Hope that makes sense. We don't have a fixed date for...

We have custom made DC-DC 48V-12V converters made up for pro users, but slow to get them up to the webpage. It allows you to run any 12V device like LED, stereo or whatever up to 120W. Then you can run real LED lights like something from Baha Designs. Email us directly if this is setting you...

Technically it should adjust longer with larger size, but we have them all the same for simplicity. The CC is quite new and we are working on CA integration with Grin Tech, makers of the CA. The test bikes have the CA installed to gather data. They are wired into the bike, but it is not...