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So they emailed me a picture showing all of the attachment points to check. I guess I'll be buying a bunch of washers and adding them all over the place.

There are some about 60 miles away but none of them show up on Lectric's website as being in their warranty network.

Got it. Cool. Like I mentioned, in my area the only shop Lectric lists as being in their service network doesn't answer calls and doesn't reply to emails or voicemails so I'm pretty much screwed. Although Lectric told me I can take it to any bike shop and if it's a problem that is under...

Has Lectric told you that they will reimburse you for that?

Same here. I get maybe two email replies from the same person, then the next email is from someone else and I feel like I'm having to start all over again. Last person I talked to just kept pushing me to go to a bike shop but I keep explaining to them that's not a viable option for me. For...

Was that through email or did you actually talk to someone? They haven't replied to my email so I may give them another call.

Any word from Lectric? I emailed them over the weekend but haven't heard back yet.

My experience with Lectric so far is pointing in the opposite direction. They are responsive, you can reach them by phone or email, and they do send replacement parts so that's a positive but their "service network" in my area is useless and I've been left to my own devices to troubleshoot a...

I'm curious to see what Lectric says. I emailed them about my own test this weekend. Like I mentioned, I think my next step is going to be to basically dismantle the bike and remove any attachments that could potentially vibrate or rattle but I'd like to see if Lectric has any other...

That's very subjective. Even though I can't fly over jumps or go down a mountain on a 60 pound ebike, I also can't climb steep hills on a 20 pound regular bike. I'm too old to ride BMX or do any serious mountain biking so for me, I'd say it's a lot more fun riding an ebike given that it's the...

Yep, using myself as an example, I live in an area with a lot of hills. Last time I rode a regular bike was over 5 years ago. I took it out, hit an uphill, turned around and went home and the bike stayed in the garage as a decoration. A few weeks ago I got inspired to buy an ebike and now I...

So I just got back from a longer ride with plenty of hills. Mixed results. It still makes the noise under load but I'd say it's about 75% improved with the washer. I only put a washer on the lower screw and not the higher one so I'm thinking adding a washer to the higher mount screw will...

Sounds like either a higher gear and/or lower pedal assist might solve your problem. Also, a lot of ebike riders wouldn't ride a normal bike. An ebike ridden frequently is much better exercise than a regular bike that's never ridden. And of course it's not a lot of fun pedaling a 60 pound...

The noise is definitely not normal. My other bike (mine) is a 2.0 high step frame. The only noises it makes are the ones you'd expect from an electric motor. The one that makes the grinding/scraping noise is, unfortunately, the 2.0 step-through frame I bought as a gift. I hate giving...

Well that's disappointing. I'm still thinking it has to be something rattling. New wheel, new controller, it shouldn't be anything electrical by this point. I'm still not 100% sure the washer is the final fix for mine but I'll know more when I take it for a longer ride this weekend. If...

Thanks. That's the one. I'll have to take a closer look at it over the weekend. I didn't see any screws on it so like you said, it may just be a plug that pops out.

What I'm not seeing is how to open the shifter housing to pull the old cable out.

Timely thread. I recently bought two Lectric XP 2.0s and one of the things that made me feel comfortable is they list two local bike shops in my area on their website that are supposedly in their "network." Turns out it's not quite that simple. One of them is pretty far from me. The other...

I can't imagine carrying a passenger. Two grown adults on a small ebike = recipe for disaster for the riders and a lot of laughs for spectators.