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I was able to procure a 21ah Dorado battery for my rook but have run into some compatibility issues. The new battery and Reention mount that came with it have 2 wires (red and black) into the discharge port. However when I removed the Reention mount from my rook there are 3 additional smaller...

Thank you!

Can someone share the default setting for the Surface604 Rook. I saved on my computer before making a few changes, but somehow it didn’t write the file correctly. I’m ok with my current configuration, but would like to have option to revert to factory settings. - Thanks

Update: Still awaiting the new chain ring that should improve the stability of the chain in lowest gear, but I will say that Sam at Surface 604 has really taken my concern seriously and I feel much better about the attention the issue is receiving. I think I just caught their customer service...

Correction: The defect is not the BB, however the BB Torque sensor was damaged during inspection to determine cause of the chain alignment issue. The chain line fix is not a different BB, but apparently a new off -set front chainring that is needed to move the chain line inward. I have been...

I have already been in contact with Sam for a few days now after their Customer Service rep was slow to respond and then dropped the ball. They made me feel like I was unreasonable to expect Customer Service to be available during normal business hours. It bothers me that when the local shop...

I will keep you posted.

Just purchased a Surface 604 Rook, that I am trying very hard to like. So far my experience has been less than stellar. Bike had several issues in the manufacturing and quality control department. Headlight and tail light were wired incorrectly, but even more concerning, the bottom bracket...