I ordered 8/5/17. Yes, I have one with the weaker spokes & Juiced's customer service response has been mediocre (I've paid a significant amount of money out of pocket to fix what should be warranty issues).
My route has pretty smooth terrain / road surface (beach bike path in LA + some local...
I'm at 2.2k miles now on my CCS (thank you round trip 28mi commute) and I've had to do a fair amount of maintenance. The initial brake pads just gave out, I had to relace the wheel with new spokes (I went through ~4 of the default ones which started breaking at around 500 miles), and various...
Battery & controller are going to be the hardest parts to replace if Juiced dies, since they're custom. Battery will definitely die at some point (depending on usage). Motor will probably need replacement gears at some point, but since it's some Bafang model, probably some e-bike shops will have...
For what it's worth, I'm not the only one reporting these issues. The bike shops I've been going to sell electric bikes and also report similar issues with reliability and getting customer support. They have ceased selling Juiced products for this reason as their reputation is on the line when...
Today marks the 4th time since I bought my OG Cross Current S in September that a spoke on my rear wheel broke. I've filed multiple tickets with support with no response (3 spokes broken: #SU00009333, 2 spokes broken: #SU00006411) with 0 response from Juiced. Broken spokes have caused me to get...
If your bike's not working (e.g. spokes broken), then I think you have to do the service yourself as otherwise you have no bike for an unknown period of time, given Juiced's customer support response speed :). I also have a somewhat noisy CC motor.
FYI, I've now had 3 spokes break on my OG (from August) CrossCurrent S that has about 1200 miles on it. Juiced hasn't been very responsive to my support inquiries. The couple of shops that I've spoken to that used to carry Juiced products no longer do because they've had hassles with the bikes...
Thanks for your review! I just hit 1.1k miles (1/10 of yours) on my CrossCurrent S with the 17.4 Ah battery after a little after 3 months of ownership. Still going strong :).
Most manufacturers would change the next batch; not the current batch that's already done. That's what I'm praising. I also haven't heard of widespread problems - I believe I'm the only person reporting broken CCS spokes so far.
I believe this is a startup having growing pains. You're not going...
Wait, the respoking happened post-production of the bikes? Props to Tora for heading off a potentially big issue by spending a lot of time & money.
P.S. I've done another 200 miles on my CCS since I broke 2 spokes (got them replaced) and it's still holding up. Fingers crossed for the future.
Hi Tora,
Thanks for your reply & I'm glad future customers will have a better spoke setup. I am still very happy with how the CrossCurrent S performs and have 800 miles on the bike now. With respect to my situation, I now have 2 outstanding tickets against Juiced support (for this spokes issue...
Hi Tora,
Thanks for the reply. To your questions:
When I first received the bike, I got it looked at because I bought it online and assembled it myself. It was initially tensioned by Velofix (they come to your house). After the first breakage which happened on Monday, I took it to Electric...
FYI, I just had 2 spokes break on my CCS rear wheel within a week. I took it to the bike shop in between the breakage and they lowered the tension on the spokes (they said they were overtensioned). Next ride I lost another spoke. I'm getting frustrated.
I've ridden my CCS with the 17.4 Ah battery/default tires around 700 miles now, almost all commuting 28.8 mi round trip (1h35m riding time) along 80% beach path/protected bike path and 20% paved roads with no recharge from work. Observations.
Good:
My coworkers are still amazed that I commute...