They had shipped the battery circuit board last week and Scott at Colorado E Bikes (great guy, does his very best to keep his customers happy) installed the day he got it and I have it now.
I haven't called Prodeco's customer service back so I don't know if they will still keep you on hold for...
After waiting a bit longer, I hung up and pressed the cue for sales and surprise, surprise, got a real person after just 2 rings! After bending his ear for a bit he tracked down my issue and supposedly is having it resolved.
Love the bike, hate the service!
I bought a Prodeco Storm 500 in August 2014. I love the bike except I have serious warranty issues with the company.
About 6 months after owning the bike the handlebar stem bearings began to fail. After checking theire web page, and driving 50 miles to the designated Prodeco store in Austin...