Recent content by cb5x

Just to close the loop on this, Juiced did get back to me finally and offered to pay for an inspection from a local bike shop for the creaking noise coming from the rear sprocket. If the local bike shop can't fix it they are offering to send me a new rear wheel assembly. Thank you Luis. I...

Yeah, if they are assigning number sequentially, which you're guessing at. But I get your point. If they truly are getting 70 a day, then the QA process needs to be beefed up so they don't send out so many bikes with problems.

I have an update. Juiced got back to me about the motor engaging problem and gave me some procedures to follow and I actually got that working. I still have no resolution to the loud creaking noise each time I pedal, but I'm thankful for the help they did give me. I'm hoping they work through...

Well, it was more than a few days between filing the tickets. I filed the original ticket on June 7th and filed the 2nd ticket on June 24th. I waited to file the second ticket thinking that I had a ticket already open and that they would be getting to me soon anyway. When that didn't happen...

Yeah, I guess I might have to resort to that. I was hopeful when I got a facebook message, presumably from someone at Juiced, the night I posted this on their Facebook page. But that message was just followed up by more silence. Very disappointing.

I posted this on the Juiced facebook page 2 days ago and somebody suggested I post it on here. For the record, I have received some promises of tech support and one email from tech support since (asking for pictures) and then nothing. I'm very disappointed in the support I'm receiving from...