They ended up sending the replacement parts and the customer took the bike to a shop and had the tab bent back into place. BTN has stepped up with me and is allowing my customers to return bikes within 14 days. They are charging me a little more per bike to do that, but I'm OK with it. Haven't...
I posted on a different thread about my negative experiences with a different company.
I'm posting here because I've had a completely opposite experience with CiviBikes.
A bike was shipped without keys and my customer who is partially disabled purchased that CiviBikes electric bike from me...
I appreciate the opportunity to start another thread about this. Thank you.
I wanted to add to my post that originally, I thought that we may be having a communication problem due to a possible misunderstanding because of our language differences. After conversing back and forth many times...
Hi all, I'm Larry and I have an online electric bike retail store. I work with dropshippers located in the U.S., including BTN.
I first contacted BTN after I viewed a YouTube video with Court speaking with them and showing off their bikes. It went well and I signed up with them.
Within a few...
HI Court - a thread I posted about BTN's policies and handling of my situation was deleted. I was told to take it up with you if I didn't agree. And I don't lol
Larry
Bell Electric Bikes