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They ended up sending the replacement parts and the customer took the bike to a shop and had the tab bent back into place. BTN has stepped up with me and is allowing my customers to return bikes within 14 days. They are charging me a little more per bike to do that, but I'm OK with it. Haven't...

I forgot to mention: After I thanked Felix, he sent a message saying, "Customer is God". Awesome

I posted on a different thread about my negative experiences with a different company. I'm posting here because I've had a completely opposite experience with CiviBikes. A bike was shipped without keys and my customer who is partially disabled purchased that CiviBikes electric bike from me...

I'm waiting on Harley-Davidson and Indian to join the market... Larry Bell BellElectricBikes.com

I appreciate the opportunity to start another thread about this. Thank you. I wanted to add to my post that originally, I thought that we may be having a communication problem due to a possible misunderstanding because of our language differences. After conversing back and forth many times...

Hi all, I'm Larry and I have an online electric bike retail store. I work with dropshippers located in the U.S., including BTN. I first contacted BTN after I viewed a YouTube video with Court speaking with them and showing off their bikes. It went well and I signed up with them. Within a few...

HI Court - a thread I posted about BTN's policies and handling of my situation was deleted. I was told to take it up with you if I didn't agree. And I don't lol Larry Bell Electric Bikes