Recent content by Aleks

I had a strange failure on my ST5. This is same bike that had charging problems (along few others). Any words of wisdom on below are appreciated. I had bike repaired by New Wheel in SF due to charging problem and torque sensor issues (plus few other minor things). It worked well for few...

Here what my bike looks after two days of commuting. Anything I can do to help to keep driveway clean is a win.

Looking to get couple extra chains to start waxing them. I believe I have 11 speed XTR on my ST5 (if that matters).

An update - I got bike back last Fri 5/27 - basically 2.5 months after dropping it off. Finally David from Stromer had it shipped from 2nd store to New Wheels at SF and things went much smoother after that. Charging had some hardware issue - some controller needed replaced Occasional...

Yep - wished I could have checked. But I am at the point where I feel if I take bike back - it is now my responsibility with no pressure on Stromer. Also phone connectivity issue is definitely not something I can fix myself :) Did you have to fix it yourself?

Any words of wisdom how to get more support from Stromer? The bike has been in the shop (two shops actually) for almost two months now with no indication on progress. (The service manager of second shop - Palo Alto Bicycles is leaving and it was clear that work was not a priority from the...

I will check New Wheel out. Do you know if they do warranty work on/service bikes not purchased there and know anyone there who is "Stromer guy" to ask for?

Would above make sense even if battery has not been touched? Would pogo pin retract on its own or perhaps was not fully extended in the first place?

Unfortunately not. I have been without (this) bike for about a month now. Took it to Mike's Bikes - they tried to help - but after almost two weeks Stromer decided to move bike to another shop (Palo Alto Bicycles). They've had it now for about 10 days and no ETA. Both shops don't seem happy...

Mine appears different. I get "attention not charging" and battery is clearly making contact. Furthermore - I am able to charge battery outside the bike - so it is not charger or battery (I tried two chargers to rule out issue with one). Bike shop guy thinks it is battery charging harness...

Interesting... But where to buy hardtail?

I just ordered mountain e-bike for myself and would like my 10 and 12 year old kids to join me on exploring San Francisco Bay Area and Lake Tahoe trails. I am "somewhat" price sensitive but would like something that does not fall apart on cross-country trails. I am leaning towards hard-tail...

I had few instances where my bike did not get charged but I could not replicate the problem. Now suddenly it becomes consistent. I tried two separate chargers with same results I tried keeping charger powered OFF before plugging input bike then turning it ON and keeping it powered ON before...

Wow - that's an expensive solution... But at least it is a solution!

He is no longer with Stromer but yes - he has put me in touch with some folks at Stromer - working my way through.