Neo Cross Battery Adjustment

[Giorgia]

Dear Emotion community, can anyone recommend how to adjust easy motion neo cross battery? It is loosened now on my ebike and I want to know if there is a way to tighten it so that the curved battery sits tight on frame. Many thanks.

 

[J.R.]

Dear Emotion community, can anyone recommend how to adjust easy motion neo cross battery? It is loosened now on my ebike and I want to know if there is a way to tighten it so that the curved battery sits tight on frame. Many thanks.

Is the battery loose, or do you have a rattle in the area of the battery? I ask because many of us have had a rattle and the first assumption is the battery.

There are foam bumpers along the inside edge that could have compressed over time and no longer keep the battery snug. Those could be replaced. I've never found or heard of any adjustment for that.

The rattle many of us have had is actually not the battery. I wrote the following in another thread as it relates to the rattle.

"The rattle you hear in the area of the battery is most likely the controller rattling in the frame. I have a 2015 and my controller is above the battery, your 2013 controller is below the battery in the frame cavity. I noticed a rattle whenever I rode on washboard trails or crossed railroad tracks and I was sure it was the battery. Then I did some bumpy riding on purpose and noticed the rattle was metal on metal, so it couldn't be the battery as the pack case is plastic.

So I removed the plastic cover (just a couple screws) on the frame above the battery compartment (yours would be below the battery compartment) and with the cover removed the controller dropped down. There aren't any mechanical fasteners holding the controller in place and no padding to prevent it from rattling. I applied some strips of adhesive backed dense foam weather strips to the four sides and problem solved.

I wouldn't completely cover the controller in foam as that could prevent any heat from escaping. Just a couple strips should do it. The internals of the controller are very well protected from weather and vibration, it's fully potted with RTV silicone."

Your Neo controller is below the battery. Hope this helps.

 

[Giorgia]

Is the battery loose, or do you have a rattle in the area of the battery? I ask because many of us have had a rattle and the first assumption is the battery.

There are foam bumpers along the inside edge that could have compressed over time and no longer keep the battery snug. Those could be replaced. I've never found or heard of any adjustment for that.

The rattle many of us have had is actually not the battery. I wrote the following in another thread as it relates to the rattle.

"The rattle you hear in the area of the battery is most likely the controller rattling in the frame. I have a 2015 and my controller is above the battery, your 2013 controller is below the battery in the frame cavity. I noticed a rattle whenever I rode on washboard trails or crossed railroad tracks and I was sure it was the battery. Then I did some bumpy riding on purpose and noticed the rattle was metal on metal, so it couldn't be the battery as the pack case is plastic.

So I removed the plastic cover (just a couple screws) on the frame above the battery compartment (yours would be below the battery compartment) and with the cover removed the controller dropped down. There aren't any mechanical fasteners holding the controller in place and no padding to prevent it from rattling. I applied some strips of adhesive backed dense foam weather strips to the four sides and problem solved.

I wouldn't completely cover the controller in foam as that could prevent any heat from escaping. Just a couple strips should do it. The internals of the controller are very well protected from weather and vibration, it's fully potted with RTV silicone."

Your Neo controller is below the battery. Hope this helps.

Thanks a lot, this is indeed very helpful. Yes, it has the sound of rattling - I checked and found that battery foam bumpers are compressed, so I will replace them. Explanation about the controller is also very helpful, much appreciated!