Broken battery lock preventing removal

[SDP]

I have a 2016 BH EasyMotion Xenion City Wave with Bosch Performance Line and rear rack mounted battery. When I turn the key to the unlock position, nothing happens and I cannot remove the battery. I would really appreciate any advice on dealing with this problem. Key easily turns to the open position so the defect must be internal. Bike is out of warranty and BH is gone from USA.

 

[J.R.]

I have a 2016 BH EasyMotion Xenion City Wave with Bosch Performance Line and rear rack mounted battery. When I turn the key to the unlock position, nothing happens and I cannot remove the battery. I would really appreciate any advice on dealing with this problem. Key easily turns to the open position so the defect must be internal. Bike is out of warranty and BH is gone from USA.

Given the key turns and nothing happens, I would think drilling the pins out won't help. Since it's a Bosch system you should be able to get service from any authorized Bosch ebike dealer. You'd have to pay since it's out of warranty.